{"id":409477,"date":"2026-05-03T07:16:15","date_gmt":"2026-05-03T07:16:15","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/409477\/"},"modified":"2026-05-03T07:16:15","modified_gmt":"2026-05-03T07:16:15","slug":"jetstar-email-addresses-passenger-with-curse-words-airline-blames-account-change","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/409477\/","title":{"rendered":"Jetstar email addresses passenger with curse words, airline blames account change"},"content":{"rendered":"<p class=\"wrLLDwyWye\" style=\"display:none\">She wondered if others who were booked on the same Hamilton to Sydney flight had similar words used in their emails. <\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">Thompson and her husband booked the flights to Sydney to attend the NRL Grand Final, hopeful the Warriors would be playing. <\/p>\n<p><img  alt=\"Tracey Thompson says Jetstar addressed her in an email with the slur 'f*** c***' following an itinerary change. Photo \/ Supplied\" class=\"article-media__image responsively-lazy\" data-test-ui=\"article-media__image\"\/>Tracey Thompson says Jetstar addressed her in an email with the slur &#8216;f*** c***&#8217; following an itinerary change. Photo \/ Supplied<\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">Before the Herald contacted Jetstar, Thompson said the airline called her to say that she must have entered her name like that on the booking. <\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">Thompson said it later called to clarify it was investigating.  <\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">Jetstar said its investigation had indicated Thompson\u2019s contact name had been updated through her account, with the system automatically using it in the email communication she received.<\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">\u201cWe understand this may have been an upsetting email to receive and apologise for any distress caused,\u201d a spokesperson said. <\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">\u201cWe have contacted the customer to discuss this to support our investigation.\u201d<\/p>\n<p><img  alt=\"When asked about the expletives' origins, Jetstar said an investigation indicated Thompson's contact name had been changed directly through her customer account.\" class=\"article-media__image responsively-lazy\" data-test-ui=\"article-media__image\"\/>When asked about the expletives&#8217; origins, Jetstar said an investigation indicated Thompson&#8217;s contact name had been changed directly through her customer account.<\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">However, Thompson denied altering the account name and said Jetstar\u2018s conclusion lacked an apology.<\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">\u201cThey don\u2019t know who changed it, and I know I didn\u2019t change it.\u201d<\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">Thompson said she queried the IP address logged during the edit, but the customer service specialist did not have an answer.<\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">\u201cThey\u2019re not going to look into it anymore, but I\u2019m not happy with that,\u201d she said.<\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">\u201cThey shouldn\u2019t have been able to use that language.\u201d<\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\"><a href=\"https:\/\/www.nzherald.co.nz\/nz\/the-daily-h-your-fast-smart-guide-to-the-days-biggest-headlines\/VQR5CULLQRECZP2ORSWPGDORBU\/?utm_source=nzherald&amp;utm_medium=article&amp;utm_id=nz_cta\" rel=\"nofollow noopener\" title=\"https:\/\/www.nzherald.co.nz\/nz\/the-daily-h-your-fast-smart-guide-to-the-days-biggest-headlines\/VQR5CULLQRECZP2ORSWPGDORBU\/?utm_source=nzherald&amp;utm_medium=article&amp;utm_id=nz_cta\" target=\"_blank\">Sign up to The Daily H<\/a>, a free newsletter curated by our editors and delivered straight to your inbox every weekday.<\/p>\n","protected":false},"excerpt":{"rendered":"She wondered if others who were booked on the same Hamilton to Sydney flight had similar words used&hellip;\n","protected":false},"author":2,"featured_media":409478,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[29184,2840,23539,74,4376,108696,29024,138,12974,155689,48359,1459,210616,71,15398,13617,111,139,69,14734,660,2224,3608,102,1354,26157],"class_list":["post-409477","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-account","tag-across","tag-addresses","tag-after","tag-airline","tag-attached","tag-blames","tag-business","tag-change","tag-curse","tag-disgusted","tag-email","tag-expletives","tag-from","tag-jetstar","tag-name","tag-new-zealand","tag-newzealand","tag-nz","tag-passenger","tag-planning","tag-tasman","tag-were","tag-with","tag-woman","tag-words"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/409477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=409477"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/409477\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/409478"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=409477"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=409477"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=409477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}