{"id":412603,"date":"2026-05-05T08:36:09","date_gmt":"2026-05-05T08:36:09","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/412603\/"},"modified":"2026-05-05T08:36:09","modified_gmt":"2026-05-05T08:36:09","slug":"mercury-customers-mistakenly-told-they-hadnt-paid-2","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/412603\/","title":{"rendered":"Mercury customers mistakenly told they hadn\u2019t paid"},"content":{"rendered":"<p class=\"wrLLDwyWye\" style=\"display:none\">Suraiya Phillimore-Smith, Mercury\u2019s chief customer officer, said it had identified some customers had received payment support information in error.<\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">\u201cWe\u2019re sorry for our mistake and any confusion or concern this has caused. We have contacted affected customers directly to clarify the situation and apologise.<\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">\u201cThe first of these communications was sent on Thursday and was intended to provide support information to our customers who have missed payments in recent months. However, we have identified that some customers who did not have overdue balances also received the communication.<\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">\u201cThe message did not affect customers\u2019 accounts, credit status, supply, or payment arrangements. It was an informational communication about the support options available to our customers.\u201d<\/p>\n<p class=\"wrLLDwyWye\" style=\"display:none\">&#8211; RNZ <\/p>\n","protected":false},"excerpt":{"rendered":"Suraiya Phillimore-Smith, Mercury\u2019s chief customer officer, said it had identified some customers had received payment support information in&hellip;\n","protected":false},"author":2,"featured_media":412604,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[138,4381,813,25905,10138,48460,111,139,69,10142,812,8229,6859],"class_list":["post-412603","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-customers","tag-edmunds","tag-hadnt","tag-mercury","tag-mistakenly","tag-new-zealand","tag-newzealand","tag-nz","tag-paid","tag-susan","tag-they","tag-told"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/412603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=412603"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/412603\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/412604"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=412603"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=412603"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=412603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}