{"id":423164,"date":"2026-05-12T02:04:18","date_gmt":"2026-05-12T02:04:18","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/423164\/"},"modified":"2026-05-12T02:04:18","modified_gmt":"2026-05-12T02:04:18","slug":"xero-chief-apologises-after-days-of-disruptions-for-customers-2","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/423164\/","title":{"rendered":"Xero chief apologises after days of disruptions for customers"},"content":{"rendered":"<p class=\"JtBQMqmXyJmFvekYOB\" style=\"display:none\">\u201cSome of this has been on our side and some due to our third party platforms that we rely on. Either way, for all of you that have deadlines to meet and the pressure of hitting those deadlines, where you rely on Xero to help you get your work done, this is unacceptable. The trust you place in Xero to run your business is something we do not take for granted.<\/p>\n<p class=\"JtBQMqmXyJmFvekYOB\" style=\"display:none\">\u201cWe are working hard right now on determining the root cause of these issues and most importantly what we must do to avoid this in the future.\u201d<\/p>\n<p class=\"JtBQMqmXyJmFvekYOB\" style=\"display:none\">Earlier on Monday, RNZ had received the following response from Xero inquiring about the disruptions.<\/p>\n<p class=\"JtBQMqmXyJmFvekYOB\" style=\"display:none\">\u201cSome customers have experienced errors accessing Xero. We can confirm all systems are now restored and our engineering teams continue to monitor closely.<\/p>\n<p class=\"JtBQMqmXyJmFvekYOB\" style=\"display:none\">\u201cOur Status Page at status.xero.com is updated regularly with the latest information. We apologise to our customers for the inconvenience.\u201d<\/p>\n<p class=\"JtBQMqmXyJmFvekYOB\" style=\"display:none\">Xero will release its full-year results this Thursday.<\/p>\n<p class=\"JtBQMqmXyJmFvekYOB\" style=\"display:none\">The company has been approached for further comment.<\/p>\n<p class=\"JtBQMqmXyJmFvekYOB\" style=\"display:none\">-RNZ<\/p>\n","protected":false},"excerpt":{"rendered":"\u201cSome of this has been on our side and some due to our third party platforms that we&hellip;\n","protected":false},"author":2,"featured_media":423165,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[74,43507,138,3937,4381,4731,27254,2082,111,139,69,1118,86495],"class_list":["post-423164","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-after","tag-apologises","tag-business","tag-chief","tag-customers","tag-days","tag-disruptions","tag-for","tag-new-zealand","tag-newzealand","tag-nz","tag-of","tag-xero"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/423164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=423164"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/423164\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/423165"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=423164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=423164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=423164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}