{"id":435521,"date":"2026-05-19T20:04:16","date_gmt":"2026-05-19T20:04:16","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/435521\/"},"modified":"2026-05-19T20:04:16","modified_gmt":"2026-05-19T20:04:16","slug":"no-bank-meets-consumer-nzs-customer-satisfaction-award-criteria-for-first-time-in-10-years","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/435521\/","title":{"rendered":"No bank meets Consumer NZ’s customer satisfaction award criteria for first time in 10 years"},"content":{"rendered":"

\"Composite<\/p>\n

\nConsumer NZ says no bank has earned one of its People’s Choice awards for customer satisfaction this year.
\nPhoto: RNZ \/ Supplied\n<\/p>\n

Consumer New Zealand says no bank has earned one of its People’s Choice awards for customer satisfaction this year.<\/p>\n

Based on a survey of 1958 New Zealanders, no bank met the consumer watchdog’s threshold for the award for the first time in 10 years.<\/p>\n

Consumer chief executive Jon Duffy said Westpac ranked lowest of all banks<\/a> for responsible lending, value for money, timely responses, fees and charges, phone banking, branch banking, and the number of customers rating themselves “very satisfied”.<\/p>\n

Kiwibank ranked below the sector average of 75 percent in trust, at 70 percent.<\/p>\n

But he said the survey showed widespread dissatisfaction with banks<\/a>.<\/p>\n

\"No<\/p>\n

\nConsumer chief executive, Jon Duffy.
\nPhoto: Jon Duffy\n<\/p>\n

“Everyday banking hasn’t kept pace with what customers expect.<\/p>\n

“Many customers don’t feel they’re getting fair value, especially when it comes to fees, interest rates and how banks respond when something goes wrong.”<\/p>\n

Only four percent of those surveyed switched banks in the past year, and Duffy encouraged consumers to shop around.<\/p>\n

“It’s consumer behaviour that helps encourage competition and put pressure on banks to sharpen pricing, lift service and earn trust.<\/p>\n

“By always keeping an eye out for the best deal and moving when you find a better one, New Zealanders will find they have more options and better leverage.”<\/p>\n

Sign up for Ng\u0101 Pitopito K\u014drero<\/a>, a daily newsletter curated by our editors and delivered straight to your inbox every weekday.<\/p>\n","protected":false},"excerpt":{"rendered":"Consumer NZ says no bank has earned one of its People’s Choice awards for customer satisfaction this year.…\n","protected":false},"author":2,"featured_media":435522,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[48,47,42,43,49,46,44,45,40,38,41,39],"class_list":["post-435521","post","type-post","status-publish","format-standard","has-post-thumbnail","category-headlines","tag-audio","tag-current-affairs","tag-headlines","tag-news","tag-podcasts","tag-public-radio","tag-radio-new-zealand","tag-rnz","tag-top-news","tag-top-stories","tag-topnews","tag-topstories"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/435521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=435521"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/435521\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/435522"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=435521"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=435521"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=435521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}