The Bendalls signed up their business Get Fixed to Uber Eats delivery in March. They claimed that after waiting weeks for a tablet to arrive and their cafe menu to be corrected by the Uber team, they looked to officially set up their account.<\/p>\n
When it came time to log back in after years of a dormant account, they had forgotten the password.<\/p>\n
They said the only number available was an 0800 call centre line and that their Uber representative was \u201cunhelpful\u201d and, after a while, refused to answer their calls.<\/p>\n
\u201cIt\u2019s difficult to even get someone to stay on the phone. Sometimes it\u2019s hours of back and forth,\u201d Simon Bendall said.<\/p>\n
\u201cOne time, I made 12 calls in a single day just to try to get some information.<\/p>\n
\u201cWe just needed help to reset our account and set it up correctly.\u201d<\/p>\n
It was only recently the duo noticed the $2400 made from food orders that would usually go into their business account had been diverted into a different, unidentifiable bank account.<\/p>\n
An Uber spokesperson told the Herald the issue had been identified as \u201cthird-party fraudulent activity\u201d.<\/p>\n
\u201cThis is an unfortunate situation, and we understand how stressful it is for a small business to work through an incident like this. We looked into the issue and we identified third-party fraudulent activity occurred during the account set-up process. <\/p>\n
\u201cWe have taken steps to secure the account and offered support to help the owners resolve the issue, and make sure future payouts are directed correctly. <\/p>\n
\u201cWe encourage merchants to stay vigilant and watch out for third-party phishing and impersonation attempts. <\/p>\n
\u201cUber will never call, text or email to ask for passwords, one-time\/verification codes, and anyone who suspects their account has been compromised should report it through the Uber help centre.\u201d <\/p>\n
However, the Bendalls are adamant they only provided account details directly to their Uber representative. <\/p>\n
They said while the amount lost may seem small for bigger businesses, it had hit them hard.<\/p>\n
\u201cWe never thought signing up to Uber would mean this.<\/p>\n
\u201cIt\u2019s very tough in hospitality right now… we\u2019re all struggling.\u201d<\/p>\n
The account has since been frozen and the cafe continues to operate without the delivery service.<\/p>\n","protected":false},"excerpt":{"rendered":"The Bendalls signed up their business Get Fixed to Uber Eats delivery in March. They claimed that after…\n","protected":false},"author":2,"featured_media":441301,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[202188,29184,74,1882,2741,7490,71,98475,42,5838,78,11556,2225,43,9769,29462,19764,1461,38312,666,8229,154105,40,38,41,39,7489],"class_list":["post-441300","post","type-post","status-publish","format-standard","has-post-thumbnail","category-headlines","tag-202188","tag-account","tag-after","tag-cafe","tag-claim","tag-eats","tag-from","tag-hacked","tag-headlines","tag-help","tag-in","tag-losing","tag-loss","tag-news","tag-owners","tag-porirua","tag-received","tag-scam","tag-scammer","tag-struggling","tag-they","tag-thirdparty","tag-top-news","tag-top-stories","tag-topnews","tag-topstories","tag-uber"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/441300","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=441300"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/441300\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/441301"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=441300"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=441300"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=441300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}