If it relates to their leisure at all, we handle it, whether it’s traveling for their kids’ hockey tournament, throwing a dinner party at home, or a vacation to the Arctic<\/a>.<\/p>\n We’re essentially a personal assistant to all things leisure. Our clients pay upward of $150,000 a year and have access to Roman and me directly, 24\/7. We represent about 10-12 families at a time. We have to keep it super exclusive and limited so I can make sure I can answer a client’s call at 8 p.m. on a Saturday night. Our ethos is always so that clients feel like they’re the only one.<\/p>\n We have really deep connections with our clients and really try to understand who they are and what their needs are. I know what they want for their children’s birthday party, how they want to have dinner, and what they should order. I know who will deliver the best flowers and how to send unique, customized gifts to their friends and family, and how to manage their miles.<\/p>\n Erica Jackowitz with her clients on a trip she organized to the Arctic, using Starlink internet to rebook their flights.\u00a0<\/p>\n Roman & Erica<\/p>\n What we offer is better allocation of resources. Instead of a client spending seven hours trying to figure out what they should do and where they should eat in Paris<\/a>, we do it for them. They’re running major companies, and they’re busy people. We also advocate for them. Unlike a traditional travel agent whose bottom line is based on commission, we’re salary-based.<\/p>\n We are there to help people style their own lives and make it seamless, so at the end of the day, they can show up to the lives they’ve built and not have to spend the time planning.<\/p>\n \n Every time Kelsey publishes a story, you’ll get an alert straight to your inbox!\n <\/p>\n \n Stay connected to Kelsey and get more of their work as it publishes.\n <\/p>\n Everyday is different<\/p>\n I’ll have a list of all the things I need to achieve the next day, and by the time I open my eyes in the morning, that list is usually not what transpires. That’s what I love about what I do.<\/p>\n Right now, the Knicks<\/a> have really taken over our phone, with people calling to adjust their travel itineraries to be here in New York for this moment. Last week, a client had a four-hour delay at JFK, which meant he was going to miss the private plane that was meeting him in Southeast Asia<\/a>. Reallocating all those logistics kept me up all night. This morning, I got a call from a client who wants me to plan a “Back to New York” party in September for their friends and family when everyone returns from their summers away from the city.<\/p>\n One of the most unique requests I got was last year. I was at a party in Capri, and I got a phone call from a client whose friends were stuck in the middle of the Mediterranean Sea<\/a> on a yacht with a group of people they were not comfortable with. The client called and said, “Save my friends. Get them off this boat.” We sent a helicopter out there and got them off the boat. It was bananas. We actually refer to it today with the client as the rescue mission.<\/p>\n<\/p>\n
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