{"id":486340,"date":"2026-06-20T01:49:12","date_gmt":"2026-06-20T01:49:12","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/486340\/"},"modified":"2026-06-20T01:49:12","modified_gmt":"2026-06-20T01:49:12","slug":"tauranga-hospital-health-nz-email-reveals-expectations-on-doctors-to-address-waitlists","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/486340\/","title":{"rendered":"Tauranga Hospital: Health NZ email reveals \u2018expectations\u2019 on doctors to address waitlists"},"content":{"rendered":"<p>The email<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The January 2026 email, released this month, was sent to Tauranga-based physicians by Bay of Plenty interim business leader hospital specialist services \u2013 medical, Sharon Turner.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cPayments for additional clinics to clear long wait First Specialist assessments are still able to be approved, given the Government targets around planned care,\u201d Turner wrote.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cHowever, scrutiny and expectations around this are ever-increasing at a senior level within our wider organisation.\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Turner wrote that all newly scheduled additional clinics \u201cmust include\u201d five long-wait first specialist assessments, across all medical services.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The extra clinics were in addition to usual rostered clinics and \u201cspecifically intended to optimise delivery against long-wait patients and health targets\u201d.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">For usual clinics, Turner said services may continue to \u201cdetermine their own approach\u201d.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cHowever, this may also be looked at in the future for services with significant numbers of long wait patients.\u201d<\/p>\n<p>\u2018People are coming to harm\u2019 <\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">In March, the Bay of Plenty Times spoke with Tauranga Hospital respiratory and general physician Dr Suzanne Poole, an Association of Salaried Medical Specialists (ASMS) union member.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Poole said it was great her department had been given extra money for extra first specialist assessment clinics.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cThe problem is \u2026 we are being directed to use the resource not by clinical grounds.\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Poole said referrals were graded upon receipt \u2013 priority one patients should be seen within four weeks, priority two within eight weeks, and priority three within 120 days.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">After 120 days, they became \u201clong-wait patients\u201d.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cThey\u2019re the political numbers that they count.\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Having 95% of patients wait less than four months for a first specialist assessment by 2030 was one of <a href=\"https:\/\/www.nzherald.co.nz\/nz\/politics\/labour-claims-cost-of-living-policies-forgotten-as-govt-completes-100-day-plan\/2LYBKJSSG5EVFOXZTB7HPSCLGM\/\" target=\"_self\" rel=\"nofollow noopener\" title=\"https:\/\/www.nzherald.co.nz\/nz\/politics\/labour-claims-cost-of-living-policies-forgotten-as-govt-completes-100-day-plan\/2LYBKJSSG5EVFOXZTB7HPSCLGM\/\">five national health targets set by the Government in 2024<\/a>. <\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Quarterly progress tracking shows Te Manawataki \u2013 the health region Tauranga is part of \u2013 at 62.1% at the end of 2025.<\/p>\n<p><img  alt=\"Association of Salaried Medical Specialists member and Tauranga Hospital respiratory and general physician Dr Suzanne Poole.\" class=\"article-media__image responsively-lazy\" data-test-ui=\"article-media__image\"\/>Association of Salaried Medical Specialists member and Tauranga Hospital respiratory and general physician Dr Suzanne Poole.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Poole said physicians were told \u201clongest-wait patients\u201d must be seen in additional clinics.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cSo even though we as clinicians know that there are people that need seeing sooner, we\u2019re having to see the people that have waited longer.\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">In her view: \u201cPeople are coming to harm, I mean, that\u2019s the reality.\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">She was also concerned about the timing, this being an election year.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Poole had no doubt all patients needed to be seen, but preferred the funding be used to see urgent patients first and continue from there.<\/p>\n<p>Health NZ\u2019s initial denial <\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The Bay of Plenty Times put Poole\u2019s concerns to Health NZ in March.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Health NZ Bay of Plenty chief medical officer Dr Kate Grimwade said all patients were prioritised based on clinical need, and those with the greatest were seen first.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Once clinical priority had been considered, patients were generally scheduled by wait time.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Grimwade said this recognised that patients on a waitlist for a long time were also of clinical concern. Their conditions may be progressing or they may have spent extended periods without specialist management, she said.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cAddressing these long waits is therefore an important focus alongside, but not at the cost of, urgent clinical need.\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Grimwade said Health NZ introduced additional clinics at Tauranga Hospital over the past year to help reduce wait times.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cThere has been no directive that overrides clinical prioritisation \u2026\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">In April, ASMS executive director Sarah Dalton said several members raised concerns in February that their clinical decisions on allocating first specialist appointments were being \u201coverridden by managers\u201d.<\/p>\n<p><img  alt=\" Association of Salaried Medical Specialists executive director Sarah Dalton. \" class=\"article-media__image responsively-lazy\" data-test-ui=\"article-media__image\"\/> Association of Salaried Medical Specialists executive director Sarah Dalton. <\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">She said sicker patients should be seen before longer-waiting patients.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cIf that standard of care is being overridden in our public health system due to a fixation on targets, that\u2019s a real problem because that\u2019s putting politics over patient need.\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">In response, Health NZ referred back to Grimwade\u2019s prior statement.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The Bay of Plenty Times contacted Health NZ again this week after receiving Turner\u2019s email, in response to an Official Information Act request.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Grimwade said Health NZ took patient safety and equitable access to care very seriously and clinical need remained the \u201cprimary factor\u201d for prioritising patients for assessment and treatment.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Grimwade said the email related specifically to managing additional clinics established to address long wait times for first specialist assessments.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The aim was to \u201cimprove consistency in how long-wait patients are seen\u201d and ensure those waiting the longest were appropriately prioritised.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cThis does not override clinical judgement or prioritisation based on clinical need and clinicians have continued to schedule additional clinics where necessary to see patients urgently or manage time-sensitive treatment.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cWe acknowledge that the wording of the email may not have clearly conveyed this distinction, and we recognise how this may have led to some confusion.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cHowever, the intent was to standardise an approach to a particular group of long-wait patients, not to change the wider approach to clinical prioritisation.\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\"><a href=\"https:\/\/www.nzherald.co.nz\/bay-of-plenty-times\/author\/megan-wilson\/\" rel=\"nofollow noopener\" title=\"https:\/\/www.nzherald.co.nz\/bay-of-plenty-times\/author\/megan-wilson\/\" target=\"_blank\">Megan Wilson<\/a> is a health and general news reporter for the Bay of Plenty Times and the Rotorua Daily Post. She has been a journalist since 2021.<\/p>\n","protected":false},"excerpt":{"rendered":"The email The January 2026 email, released this month, was sent to Tauranga-based physicians by Bay of Plenty&hellip;\n","protected":false},"author":2,"featured_media":486341,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[3255,3528,1459,28161,134,2241,111,43,139,69,90,1517,1227,61,165052],"class_list":["post-486340","post","type-post","status-publish","format-standard","has-post-thumbnail","category-new-zealand","tag-address","tag-doctors","tag-email","tag-expectations","tag-health","tag-hospital","tag-new-zealand","tag-news","tag-newzealand","tag-nz","tag-on","tag-reveals","tag-tauranga","tag-to","tag-waitlists"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/486340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=486340"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/486340\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/486341"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=486340"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=486340"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=486340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}