{"id":488942,"date":"2026-06-21T21:41:11","date_gmt":"2026-06-21T21:41:11","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/488942\/"},"modified":"2026-06-21T21:41:11","modified_gmt":"2026-06-21T21:41:11","slug":"how-a-tenant-took-on-rotorua-landlords-stephen-and-jasu-bhana-and-won","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/488942\/","title":{"rendered":"How a tenant took on Rotorua landlords Stephen and Jasu Bhana and won"},"content":{"rendered":"<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Waikato said the property was not in the best of shape and he baulked at the $690 weekly rent.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cI said, \u2018That\u2019s ridiculous, mate.\u2019\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">But he was told the repairs would be made, and he felt like he was given the hard word to essentially take it or leave it.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Desperate to leave emergency housing, he took it.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">To make the rent work, he had his adult son move in and pay half, plus they were both eligible for a Work and Income accommodation supplement of $80.<\/p>\n<p><img  alt=\"Stephen and Jasu Bhana, controversial sibling landlords from Rotorua. Photos \/ TVNZ, NZME \" class=\"article-media__image responsively-lazy\" data-test-ui=\"article-media__image\"\/>Stephen and Jasu Bhana, controversial sibling landlords from Rotorua. Photos \/ TVNZ, NZME <\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">But Waikato said his son moved out soon afterwards because of the poor conditions in the apartment.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Eight months later, the tenancy ended and Waikato was presented with a property inspection report. Immediately, he knew something was wrong.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">It said there was damage to a curtain, door, toilet and oven. The document was supposedly signed by Waikato, admitting fault.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The Bhanas, under the Ranolf Trust, <a href=\"https:\/\/www.nzherald.co.nz\/rotorua-daily-post\/news\/rotorua-landlord-stephen-bhana-case-handwriting-expert-exposes-forged-signature\/2SJUJSH2BFG3TCROCGZVEED6QA\/\" target=\"_self\" rel=\"nofollow noopener\" title=\"https:\/\/www.nzherald.co.nz\/rotorua-daily-post\/news\/rotorua-landlord-stephen-bhana-case-handwriting-expert-exposes-forged-signature\/2SJUJSH2BFG3TCROCGZVEED6QA\/\">took the case to the Tenancy Tribunal<\/a>, asking for Waikato to pay compensation based on missing or damaged chattels, and damage to the premises.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Instead, Waikato fought back. And won.<\/p>\n<p>How they did it<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Waikato heard from a neighbour that he could seek free legal help from the Rotorua Community Law Centre.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Lawyer Meredith Herbert told the Rotorua Daily Post that she was happy to take on the case.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">She printed off all the documents relating to the Bhanas\u2019 claims, called a meeting with Waikato and questioned why he had signed a document admitting causing damages.<\/p>\n<p><img  alt=\" Lawyer Meredith Herbert from the Rotorua Community Law Centre. Photo \/ Kelly Makiha\" class=\"article-media__image responsively-lazy\" data-test-ui=\"article-media__image\"\/> Lawyer Meredith Herbert from the Rotorua Community Law Centre. Photo \/ Kelly Makiha<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cMichael said, \u2018That\u2019s not my signature,\u2019 and I looked at the signature and I said, \u2018No, that isn\u2019t your signature, Michael.\u2019\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Waikato said he knew he had not signed it.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cI thought, \u2018I don\u2019t know what\u2019s going on here, but I didn\u2019t do that.\u2019\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Herbert engaged a forensic handwriting expert to examine the document.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cWe thought it was in the public\u2019s interests that we pursue that because, if Michael didn\u2019t sign it, then that\u2019s significant and the findings are certainly quite damning.\u201d<\/p>\n<p><img  alt=\"The document, supposedly showing Michael Waikato's signature and initials, is consistent with Stephen Bhana's handwriting.\" class=\"article-media__image responsively-lazy\" data-test-ui=\"article-media__image\"\/>The document, supposedly showing Michael Waikato&#8217;s signature and initials, is consistent with Stephen Bhana&#8217;s handwriting.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Tenancy Tribunal adjudicator Mikail Steens agreed with the forensic expert\u2019s evidence that the signature and initials for Waikato were consistent with Stephen Bhana\u2019s handwriting.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The Bhanas\u2019 evidence was thrown out, and Waikato\u2019s cross-claims were awarded, resulting in him being awarded exemplary damages valued at $5800.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Waikato\u2019s son had also asked Sustainability Options for help before he left the property. <\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">A Healthy Homes report on the property was presented to the tribunal as evidence.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The tribunal\u2019s order said the apartment had significant water damage, mould, broken chattels, draughts and security issues.<\/p>\n<p><img  alt=\"Water leaking issues at Stephen and Jasu Bhana's property.\" class=\"article-media__image responsively-lazy\" data-test-ui=\"article-media__image\"\/>Water leaking issues at Stephen and Jasu Bhana&#8217;s property.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The exemplary damages include $4500 for failure to maintain the premises, $750 for failing to provide a chattels list and $550 for giving false or misleading Healthy Homes information.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Steens found the Bhanas showed a \u201cpattern\u201d of poor maintenance, incorrect compliance information, and failing to provide information about chattels, with \u201c<a href=\"https:\/\/www.nzherald.co.nz\/rotorua-daily-post\/news\/rotorua-landlord-stephen-bhana-ordered-to-pay-12000-in-exemplary-damages\/AFCENQ7WSBBAJFSVX4XASPV73M\/\" target=\"_self\" rel=\"nofollow noopener\" title=\"https:\/\/www.nzherald.co.nz\/rotorua-daily-post\/news\/rotorua-landlord-stephen-bhana-ordered-to-pay-12000-in-exemplary-damages\/AFCENQ7WSBBAJFSVX4XASPV73M\/\">similar failures<\/a> across <a href=\"https:\/\/www.nzherald.co.nz\/nz\/rotorua-landlords-stephen-and-jasu-bhana-ordered-to-pay-costs-damages-for-unsafe-living-conditions\/RTSA52V354CRYZCJPPYJXYGA5U\/\" target=\"_self\" rel=\"nofollow noopener\" title=\"https:\/\/www.nzherald.co.nz\/nz\/rotorua-landlords-stephen-and-jasu-bhana-ordered-to-pay-costs-damages-for-unsafe-living-conditions\/RTSA52V354CRYZCJPPYJXYGA5U\/\">multiple tenancies<\/a>\u201d. <\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The Bhanas were given a six-year restraining order under the Residential Tenancies Act, meaning that, if they breach the order by committing another similar unlawful act, it can be pursued in the criminal courts.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The hearing ended early when Steens called security after Stephen Bhana repeatedly disrupted the proceedings, behaving in an intimidating manner, flinging \u201cunwarranted\u201d accusations at Herbert, and then turning on the adjudicator.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Approached for comment by the Rotorua Daily Post for this story, Stephen Bhana disputed Waikato\u2019s account of how he became their tenant, calling it \u201cfalse and farcical\u201d with \u201cno evidence whatsoever\u201d.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">He claimed the tribunal case was under appeal. A Rotorua District Court registrar said the court was unable to confirm this to the Rotorua Daily Post.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Stephen Bhana said Steens had been recused (stood down from the decision-making process) relating to this case. The registrar said Steens had not been recused, and appeals were heard by different adjudicators.<\/p>\n<p>Where to now for Waikato<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Waikato returned to emergency housing after leaving the Ranolf St property, before he was given a \u201creal godsend\u201d.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">He has been living in a newly built two-bedroom K\u0101inga Ora home for nearly a year and pays $90 a week rent, which is the standard amount of 25% of his income.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">He asked the tribunal to lift his name suppression so he could speak out about his case.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Waikato said vulnerable people in difficult housing situations needed to know there was help available for them.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Their poor situations often left them feeling as if they had nowhere else to go.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cBecause of the circumstances I was in, I thought it [moving to the Bhanas\u2019 property] was the best thing.\u201d<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">He said his advice to others would be to slow down and do due diligence, including researching online and doing background checks on possible landlords.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Meanwhile, winning his case made him feel \u201cqualified\u201d.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cIt adds substance to what could have been speculation.\u201d<\/p>\n<p><img  alt=\"Lawyer Meredith Herbert and former Ranolf Trust tenant Michael Waikato. Photo \/ Kelly Makiha\" class=\"article-media__image responsively-lazy\" data-test-ui=\"article-media__image\"\/>Lawyer Meredith Herbert and former Ranolf Trust tenant Michael Waikato. Photo \/ Kelly Makiha<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">In his interview with the Rotorua Daily Post, he leaned across a boardroom table and thanked Herbert.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">\u201cIt\u2019s amazing, aye. It\u2019s not said enough what effort you put into this, and I appreciate you.\u201d<\/p>\n<p>How tenants can get help <\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The Rotorua Community Law Centre is funded by the Ministry of Justice and has two solicitors.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">It offers legal services for those on low or no income, based on an eligibility threshold.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Herbert said it took on cases depending on the lawyers\u2019 workloads.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">Nik Gregg, from Sustainability Options, said it offered free home visits and community workshops to help low-income families living in cold or damp homes.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">The 20 Degrees programme, funded by the Rotorua Trust and Bay Trust, provided minor repairs, draught proofing, insulation, heating and curtains for eligible homeowners in Rotorua, Gregg said. <\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\">In addition, the programme offers assessments, advocacy and advice to renters and homeowners.<\/p>\n<p class=\"EoZyGajGNiPxVf\" style=\"display:none\"><a href=\"https:\/\/www.nzherald.co.nz\/author\/kelly-makiha\" rel=\"nofollow noopener\" target=\"_blank\">Kelly Makiha<\/a> is a senior journalist who has reported for the Rotorua Daily Post for more than 25 years, covering mainly police, court, human interest and social issues.<\/p>\n","protected":false},"excerpt":{"rendered":"Waikato said the property was not in the best of shape and he baulked at the $690 weekly&hellip;\n","protected":false},"author":2,"featured_media":488943,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[95,245226,221,245225,38530,111,139,69,90,1327,213,18150,10050,6382,26756],"class_list":["post-488942","post","type-post","status-publish","format-standard","has-post-thumbnail","category-sports","tag-and","tag-bhana","tag-how","tag-jasu","tag-landlords","tag-new-zealand","tag-newzealand","tag-nz","tag-on","tag-rotorua","tag-sports","tag-stephen","tag-tenant","tag-took","tag-won"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/488942","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=488942"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/488942\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/488943"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=488942"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=488942"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=488942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}