{"id":505666,"date":"2026-07-02T05:30:42","date_gmt":"2026-07-02T05:30:42","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/505666\/"},"modified":"2026-07-02T05:30:42","modified_gmt":"2026-07-02T05:30:42","slug":"thousands-waiting-on-pension-payments-after-capita-misses-crucial-deadline-its-unacceptable","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/505666\/","title":{"rendered":"Thousands waiting on pension payments after Capita misses crucial deadline: \u2018It\u2019s unacceptable\u2019"},"content":{"rendered":"

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Thousands of civil servants remain without pension payments and retirement quotes, a union has warned, despite a government<\/a> deadline for progress. <\/p>\n

The Public and Commercial Services (PCS<\/a>) union said Capita<\/a> officially missed the Government\u2019s June 30 deadline for its \u00a3239 million Civil Service Pensions contract.<\/p>\n

PCS general secretary Fran Heathcote said: \u201cThe Government set a clear deadline for Capita and today that deadline has been missed.<\/p>\n

\u201cMinisters promised Parliament there would be consequences if Capita failed to deliver, so we need to know what happens now.<\/p>\n

\u201cThousands of people are still waiting for pension payments, retirement quotes and other vital decisions.<\/p>\n

\u201cMinisters must now explain how they intend to hold Capita to account.<\/p>\n

\u201cThe only way to restore confidence is to strip Capita of this contract and bring Civil Service pensions administration back in-house.\u201d<\/p>\n

\"FranFran Heathcote wants ministers to hold Capita to account (Lucy North\/PA)<\/p>\n

A Cabinet Office spokesperson said: \u201cThe service levels following the move to Capita have been unacceptable.<\/p>\n

\u201cAn urgent recovery plan is under way, and our immediate priority is to stabilise service levels and give current and former civil servants the service they deserve.<\/p>\n

\u201cThe Minister for the Cabinet Office Nick Thomas-Symonds<\/a> set a deadline of the end of June for significant progress to have been made in this area.<\/p>\n

\u201cWe are assessing the situation and will update in due course.<\/p>\n

\u201cWe will continue to use all available commercial levers to hold Capita to account and ensure they deliver for both members and taxpayers.\u201d<\/p>\n

In April, the Royal Mail statutory pension scheme contract with Capita was terminated, a Cabinet Office minister said, after the services group \u201cfailed to deliver numerous milestones\u201d.<\/p>\n

Nick Thomas-Symonds told the Commons the government had repeatedly flagged delays with Capita, and will \u201cnot hesitate to act decisively\u201d to protect public servants\u2019 pensions.<\/p>\n

He assured Royal Mail pensioners the government \u201cwill do all we can \u2026 to ensure continuity of service\u201d.<\/p>\n

In a statement, Mr Thomas-Symonds said: \u201cFollowing a failure to meet critical transition milestones and a lack of confidence in Capita\u2019s ability to implement and transition to the new operating model in a timely fashion, I\u2019m announcing today to the House that I have terminated the new Royal Mail statutory pension scheme contract with Capita.<\/p>\n

\u201cCapita had an 18-month planning window to prepare for the transition. They failed to deliver numerous milestones, including a failure to implement the required IT automation.<\/p>\n

\u201cThe Cabinet Office repeatedly flagged delays in transition milestones.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Your support helps us to tell the story From reproductive rights to climate change to Big Tech, The…\n","protected":false},"author":2,"featured_media":505667,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[138,246,111,139,69,244,245],"class_list":["post-505666","post","type-post","status-publish","format-standard","has-post-thumbnail","category-personal-finance","tag-business","tag-finance","tag-new-zealand","tag-newzealand","tag-nz","tag-personal-finance","tag-personalfinance"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/505666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=505666"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/505666\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/505667"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=505666"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=505666"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=505666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}