{"id":582063,"date":"2026-08-27T15:32:10","date_gmt":"2026-08-27T15:32:10","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/582063\/"},"modified":"2026-08-27T15:32:10","modified_gmt":"2026-08-27T15:32:10","slug":"people-miss-out-on-benefit-payments-after-second-msd-error","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/582063\/","title":{"rendered":"People miss out on benefit payments after second MSD error"},"content":{"rendered":"

The Winter Energy Payment should have been excluded from the legislation.<\/p>\n

The Ministry of Social Development has now confirmed to RNZ another separate problem. Due to the high volume of people confirming their circumstances, some of them missed out on their benefit payments.<\/p>\n

\u201cSome responses were not fully processed before their expiry date, and some payments were suspended despite people providing the information we requested,\u201d said service delivery group general manager Shannon Soughtton.<\/p>\n

\u201cWe apologise to those affected and recognise the impact this may have had.\u201d<\/a><\/p>\n

MSD could not confirm how many people were affected or how long payments were suspended for, because that information was held in individual client files.<\/p>\n

All payments had resumed and been backdated, Soughtton said.<\/p>\n

\u201cProcessing volumes are now back at expected operating levels, and we are keeping pace with incoming demand.\u201d<\/p>\n

The delays did not affect most beneficiaries because not everyone needed to confirm their circumstances, she said.<\/p>\n","protected":false},"excerpt":{"rendered":"The Winter Energy Payment should have been excluded from the legislation. The Ministry of Social Development has now…\n","protected":false},"author":2,"featured_media":582064,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[74,21972,138,2084,19959,2083,14574,137792,111,139,69,90,3111,1653,384,8466],"class_list":["post-582063","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-after","tag-benefit","tag-business","tag-crimp","tag-error","tag-lauren","tag-miss","tag-msd","tag-new-zealand","tag-newzealand","tag-nz","tag-on","tag-out","tag-payments","tag-people","tag-second"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/582063","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=582063"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/582063\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/582064"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=582063"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=582063"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=582063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}