{"id":588423,"date":"2026-09-03T00:26:10","date_gmt":"2026-09-03T00:26:10","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/588423\/"},"modified":"2026-09-03T00:26:10","modified_gmt":"2026-09-03T00:26:10","slug":"asb-glitch-shows-empty-balances-for-customers-kiwisaver-and-investment-fund-accounts","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/588423\/","title":{"rendered":"ASB glitch shows empty balances for customers\u2019 KiwiSaver and Investment Fund accounts"},"content":{"rendered":"<p class=\"PLRONTue\" style=\"display:none\">One woman, who asked not to be identified, said she phoned the ASB call centre last night, \u201cpanicking about the disappearance\u201d of her five-figure investment funds, after finding her balances online sitting at $0. <\/p>\n<p class=\"PLRONTue\" style=\"display:none\">The customer is retired and logs into the app every day to make sure all is in order. She got a shock when she saw seemingly empty accounts and, at first, believed she had been targeted by cyber criminals.<\/p>\n<p class=\"PLRONTue\" style=\"display:none\">She told the Herald that she called the bank and \u201cgot a recording saying there is an error and lots of customer account balances showing zero online, and they are working hard to rectify the problem\u201d. <\/p>\n<p class=\"PLRONTue\" style=\"display:none\">The incident left her feeling shaken.<\/p>\n<p class=\"PLRONTue\" style=\"display:none\">\u201cIt\u2019s a weird feeling, because you always hear about hacking and scamming. <\/p>\n<p class=\"PLRONTue\" style=\"display:none\">\u201cThe bank has always had my trust, but this one thing happens and it\u2019s gone out the window.\u201d <\/p>\n<p>Stay ahead with the latest market moves, corporate updates, and economic insights by subscribing to our <a href=\"https:\/\/www.nzherald.co.nz\/my-account\/profile\/newsletters\/?from=cmp\" target=\"_self\" rel=\"nofollow noopener\" title=\"https:\/\/www.nzherald.co.nz\/my-account\/profile\/newsletters\/?from=cmp\">Business newsletter<\/a> \u2013 your essential weekly round-up of all the business news you need.<\/p>\n","protected":false},"excerpt":{"rendered":"One woman, who asked not to be identified, said she phoned the ASB call centre last night, \u201cpanicking&hellip;\n","protected":false},"author":2,"featured_media":588424,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[14882,74,95,75132,25286,72141,1643,916,138,4381,23778,48947,2082,295,62380,1426,6964,13620,101,111,139,16546,69,1642,23554,418,370,165,1316,8598],"class_list":["post-588423","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-accounts","tag-after","tag-and","tag-apologising","tag-asb","tag-balances","tag-bank","tag-banking","tag-business","tag-customers","tag-empty","tag-fearing","tag-for","tag-fund","tag-glitch","tag-investment","tag-kiwisaver","tag-leading","tag-left","tag-new-zealand","tag-newzealand","tag-nothing","tag-nz","tag-online","tag-showed","tag-shows","tag-tech","tag-their","tag-when","tag-worst"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/588423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=588423"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/588423\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/588424"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=588423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=588423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=588423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}