{"id":588517,"date":"2026-09-03T02:50:09","date_gmt":"2026-09-03T02:50:09","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/588517\/"},"modified":"2026-09-03T02:50:09","modified_gmt":"2026-09-03T02:50:09","slug":"confused-asb-customers-report-0-balance-in-kiwisaver","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/588517\/","title":{"rendered":"Confused ASB customers report $0 balance in KiwiSaver"},"content":{"rendered":"<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">ASB customers have reported widespread issues with KiwiSaver, with balances showing up at zero.<\/p>\n<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">One told RNZ he checked his KiwiSaver last night, only to find no money there.<\/p>\n<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">&#8220;I check my KiwiSaver everyday, and last night the balance was at zero,&#8221; Peter said.<\/p>\n<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">He said he called the ASB fraud line, and was met with a pre-recorded message saying the bank was working to resolve the issue.<\/p>\n<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">ASB said its KiwiSaver and Investment Fund Balances were now displaying correctly after a &#8220;technical issue&#8221; last night.<\/p>\n<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">&#8220;Customers&#8217; funds were not affected by last night&#8217;s display issue. ASB apologises to customers for any concern or confusion this issue may have caused.&#8221;<\/p>\n<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">The same issue had appeared across social media, with users saying they felt panicked and confused.<\/p>\n","protected":false},"excerpt":{"rendered":"ASB customers have reported widespread issues with KiwiSaver, with balances showing up at zero. One told RNZ he&hellip;\n","protected":false},"author":2,"featured_media":588518,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[138,111,139,69],"class_list":["post-588517","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-new-zealand","tag-newzealand","tag-nz"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/588517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=588517"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/588517\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/588518"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=588517"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=588517"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=588517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}