{"id":588777,"date":"2026-09-03T10:02:13","date_gmt":"2026-09-03T10:02:13","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/588777\/"},"modified":"2026-09-03T10:02:13","modified_gmt":"2026-09-03T10:02:13","slug":"bank-apologises-after-glitch-showed-kiwisaver-balances-as-0","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/588777\/","title":{"rendered":"Bank apologises after glitch showed KiwiSaver balances as $0"},"content":{"rendered":"

A major bank has apologised after a technical fault saw customers’ KiwiSaver and investment balances show as $0 in online banking, leaving some fearing they had lost their long-term savings.<\/p>\n

The glitch caused ASB KiwiSaver and ASB Investment Fund balances to show incorrectly in online banking and the mobile app.<\/p>\n

A customer told 1News the scare left her a “bit worried”.<\/p>\n

“I thought we had all lost our investments,” she said.<\/p>\n

“I thought maybe ASB had somehow had its KiwiSaver investment scheme crash in stock market shares and lose all investment, or had been hacked. I’m relieved it'[s back.”<\/p>\n

\"The<\/p>\n

The glitch caused ASB KiwiSaver and ASB Investment Fund balances to show incorrectly in online banking and the mobile app. (Source: Supplied)<\/p>\n

She said she had also tried the bank’s online help the night before, messaging ASB’s chatbot Josie about the issue.<\/p>\n

“She said she would pass on details to an ASB customer representative, but [I] have not heard any response back yet,” the customer said.<\/p>\n

ASB said in a statement a “technical issue\u201d had caused ASB KiwiSaver and ASB Investment Fund balances to “display incorrectly” in the online banking and mobile app.<\/p>\n

\u201cCustomers\u2019 funds were not affected by the display issue,” a spokesperson told 1News.<\/p>\n

“We apologise to customers for any concern or confusion this issue may have caused.”<\/p>\n","protected":false},"excerpt":{"rendered":"A major bank has apologised after a technical fault saw customers’ KiwiSaver and investment balances show as $0…\n","protected":false},"author":2,"featured_media":588778,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[138,111,139,69,244],"class_list":["post-588777","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-new-zealand","tag-newzealand","tag-nz","tag-personal-finance"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/588777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=588777"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/588777\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/588778"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=588777"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=588777"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=588777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}