Staff have been left \u201cvery upset\u201d about plans to cut about 15 jobs from ANZ\u2019s Dunedin contact centre.\u00a0<\/p>\n
A spokesman for ANZ said on Friday they were\u00a0\u201cconsidering changes to a small number of roles in Dunedin\u201d, but would not say how many.\u00a0<\/p>\n
\u201cWe are proposing to bring our contact centre work together into our established hubs in Auckland, Christchurch and Wellington.<\/p>\n
\u201cWe are consulting with a small number of staff on the proposed changes and exploring all available options, including redeployment opportunities where possible.\u201d<\/p>\n
First Union co-organiser Angus Wilson said they had been consulting\u00a0Dunedin staff about the situation, and understood the changes could affect 15 jobs of a Dunedin customer service base of about 40.<\/p>\n
\u201cIt\u2019s extremely sad and it\u2019s extremely disappointing to see that ANZ are going ahead with this plan, that they are going to withdraw more services from the rural south.<\/p>\n
\u201cThe membership are very, very disheartened and very upset.\u201d<\/p>\n
Mr Wilson was worried about the loss of institutional memory.<\/p>\n
\u201cA lot of our membership aren\u2019t in a position to be able to uproot their lives and move to Christchurch, Wellington or Auckland.<\/p>\n
\u201cSo\u00a0the bank is standing to lose quite a significant amount of institutional knowledge as well as local experience that I think customers really appreciate.\u201d<\/p>\n
Mr Wilson said he did not understand the moves.<\/p>\n
\u201cThis contact centre is not a loss-leader.\u00a0There\u2019s no cost involved in keeping it going.<\/p>\n
\u201cIt\u2019s an upheaval of people\u2019s lives for essentially no reason other than to consolidate contact centres \u2026 So there\u2019s no reason why this contact centre couldn\u2019t continue. It has simply been a decision from the bank to close it.\u201d<\/p>\n
Taieri MP Ingrid Leary, who had also been informed of the planned changes, said this was another blow for the city.\u00a0<\/p>\n
\u201cOnly two affected staff have been offered redeployment in Dunedin.<\/p>\n
\u201cFor the others, relocating is not a realistic option when their families, homes and lives are here.\u201d<\/p>\n
Ms Leary said this announcement followed\u00a0the loss of more than 60 jobs from the Gregg\u2019s and Ravensdown sites, with further cuts looming elsewhere.<\/p>\n
\u201cFilled jobs across Dunedin fell over the past year, yet the government still has no credible plan to support employment and economic development in our city.<\/p>\n
\u201cYouth unemployment across NZ is at a 30-year high and we continue to lose young workers to Australia who would otherwise be building the NZ of the future.\u201d<\/p>\n
Mr Wilson said the union would fight to retain the jobs, but it would need the combined might of the customers to succeed.<\/p>\n
\u201cI would encourage any readers or listeners who have an opinion about this to reach out to ANZ, especially if they\u2019re customers, and voice your displeasure.<\/p>\n
\u201cAs we\u2019ve seen in the past, customers\u2019 opinions and responses, their feedback, the bank listens to it.<\/p>\n
\u201cIndeed, it seems that they listen to their customers more than their employees.\u201d<\/p>\n
In 2025, ANZ New Zealand\u00a0announced a record statutory net profit after tax of $2.53 billion and a cash profit of $2.37 billion for the same 12-month period.<\/p>\n","protected":false},"excerpt":{"rendered":"Staff have been left \u201cvery upset\u201d about plans to cut about 15 jobs from ANZ\u2019s Dunedin contact centre.\u00a0…\n","protected":false},"author":2,"featured_media":590490,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[138,111,139,69],"class_list":["post-590489","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-new-zealand","tag-newzealand","tag-nz"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/590489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=590489"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/590489\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/590490"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=590489"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=590489"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=590489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}