{"id":608021,"date":"2026-09-22T09:14:11","date_gmt":"2026-09-22T09:14:11","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/608021\/"},"modified":"2026-09-22T09:14:11","modified_gmt":"2026-09-22T09:14:11","slug":"westpac-investigates-after-outage-leaves-businesses-unable-to-make-paye-payments","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/608021\/","title":{"rendered":"Westpac investigates after outage leaves businesses unable to make PAYE payments"},"content":{"rendered":"<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">Inland Revenue says any Westpac customers who were not able to make tax payments this week because of a bank outage may not be charged penalties.<\/p>\n<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">Westpac has been suffering an outage in its Westpac One Business platform.<\/p>\n<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">Taxpayers Union spokesperson Jordan Williams said he was told some of the bank&#8217;s business customers had not been able to make their PAYE payments because of errors on the site.<\/p>\n<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">Inland Revenue said it was working with Westpac to understand the impact of the outage and identify affected customers.<\/p>\n<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">&#8220;In line with the guidance on our website, where taxpayers were unable to meet their obligations due to circumstances beyond their control, relief of any late payment penalties can be considered.&#8221;<\/p>\n<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">Westpac said it had experienced outages on Monday and Tuesday.<\/p>\n<p class=\"[&amp;_em]:font-serif-text-italic [&amp;_cite]:font-serif-text-italic\">&#8220;Access has been restored and we&#8217;re investigating the cause. We notified customers through our website and the Westpac One Business login page. We proactively contacted Inland Revenue yesterday and will work with them and a small number of affected customers to help resolve any issues.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"Inland Revenue says any Westpac customers who were not able to make tax payments this week because of&hellip;\n","protected":false},"author":2,"featured_media":608022,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[138,111,139,69],"class_list":["post-608021","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-new-zealand","tag-newzealand","tag-nz"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/608021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=608021"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/608021\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/608022"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=608021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=608021"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=608021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}