\u201cShe\u2019s now upset. I\u2019m freaked out, but the doors shut immediately.\u201d<\/p>\n
Another passenger intervened, she said in the video, showing the driver the AT website, which states disability dogs \u201care allowed to travel the Auckland Public Transport network at all times without a muzzle\u201d.<\/p>\n
The driver reportedly insisted the dog would not be allowed on without a muzzle, then drove off.<\/p>\n
Crosweller said her daughter refused to get on another bus, afraid she would get trapped inside without her mum.<\/p>\n
A AT spokesperson told RNZ the incident was unacceptable and was being treated as a priority with the bus operator. They said disability assist dogs could travel on any bus, train or ferry at any time without a muzzle.<\/p>\n
\u201cAll drivers receive training on disability assist dogs as part of their induction, and we\u2019re continuing to work with operators to strengthen ongoing refresher training to make sure these situations don\u2019t occur.<\/p>\n
\u201cThis educates them what a service dog is, that they are different to pets, don\u2019t require muzzles like pets do on buses and are always welcome on buses.\u201d<\/p>\n
Crosweller said she had \u201cnever been so humiliated\u201d and was upset only one passenger stood up for her.<\/p>\n
\u201cAT, you\u2019ve got to train those bus drivers because this can\u2019t happen again.\u201d<\/p>\n
In August, AT apologised after a passenger was denied a bus ride with an unmuzzled disability assist dog three years earlier.<\/p>\n","protected":false},"excerpt":{"rendered":"\u201cShe\u2019s now upset. I\u2019m freaked out, but the doors shut immediately.\u201d Another passenger intervened, she said in the…\n","protected":false},"author":2,"featured_media":626560,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[47179,51,30482,3013,9219,19552,6868,17510,10674,30510,111,43,139,5006,69,90],"class_list":["post-626559","post","type-post","status-publish","format-standard","has-post-thumbnail","category-new-zealand","tag-4yearold","tag-auckland","tag-bus","tag-but","tag-dog","tag-driver","tag-girl","tag-lets","tag-mobility","tag-mothers","tag-new-zealand","tag-news","tag-newzealand","tag-not","tag-nz","tag-on"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/626559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=626559"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/626559\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/626560"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=626559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=626559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=626559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}