{"id":627683,"date":"2026-10-11T22:04:11","date_gmt":"2026-10-11T22:04:11","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/627683\/"},"modified":"2026-10-11T22:04:11","modified_gmt":"2026-10-11T22:04:11","slug":"we-asked-disrupted-businesses-if-the-city-rail-link-has-been-worth-the-wait","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/627683\/","title":{"rendered":"We asked disrupted businesses if the City Rail Link has been worth the wait"},"content":{"rendered":"<p>\u2018We\u2019re rammed,\u2019 they told us. \u2018Busiest lunches ever \u2026 it\u2019s better than I thought it would be.\u2019<\/p>\n<p>Rose Hope has heard all the excuses. \u201cIt\u2019s not safe,\u201d people have told her, or, \u201cthey took away the carparks\u201d. Hope\u2019s secondhand clothing store Crushes has been based on Karangahape Road for 13 years. She watched foot traffic nosedive during Covid, then continued struggling as the economy faltered.\u00a0<\/p>\n<p>When her landlord tried to raise her rent, Hope told them: \u201cThere were 60% more [pedestrians] in 2019 than now.\u201d In December, Hope and the store\u2019s co-owner Sarah Firmston \u200bmoved Crushes into a larger corner store. Initially, it worked, but, \u201cwe tanked in winter,\u201d she says.\u00a0<\/p>\n<p>Around her, others capitulated. Bar Celeste, Sri Panang and Charlie\u2019s Bar all closed, while record store Flying Out and the 35-year-old bar Verona went into liquidation. The music venue Neck of the Woods went under too, saved by a last-minute fundraiser.<\/p>\n<p>When the City Rail Link opened last month, Hope noticed change happening quickly. \u201cThe street is visibly more busy,\u201d she says. \u201c[People] have discovered us because of the trains.\u201d<\/p>\n<p>That\u2019s led to more customers coming to her store, and more sales. Recently, a woman Hope describes as a \u201cbrunching granny with a backpack\u201d told her: \u201cI haven&#8217;t been here since George Court was a department store.\u201d George Court closed in 1988, almost 40 years ago.<\/p>\n<p>Exactly one month since Auckland mayor Wayne Brown declared the CRL open and <a href=\"https:\/\/thespinoff.co.nz\/politics\/15-09-2026\/exclusive-wayne-brown-has-nicked-off-with-the-ribbon-from-the-crl-opening\" rel=\"nofollow noopener\" target=\"_blank\">pocketed the ribbon<\/a>, T\u0101maki Makaurau\u2019s gleaming underground train network appears to be living up to its promises.\u00a0<\/p>\n<p>While it\u2019s still early days, train usage is nearly double what it was a year ago, meaning foot traffic around its five new hubs has exploded. In turn, the businesses that managed to hold on through years of disruptions are enjoying their best trading in years.\u00a0<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2026\/10\/01a11db6-14e0-75a8-9609-8c5932b32782.webp\"   alt=\"Pedestrian traffic is increasing thanks to the CRL.\" loading=\"lazy\" fetchpriority=\"auto\" class=\"w-full h-auto\" ariadescribedby=\"image-caption-01a11db6-14e0-75a8-9609-8c5932b32782\"\/>K&#8217; Road is noticably busier, says business owners. (Image: Chris Schulz)<\/p>\n<p>\u201cThank fuck\u201d might be the best way to sum up the gratitude and relief expressed by retailers across multiple interviews with The Spinoff.<\/p>\n<p>\u201cIt\u2019s honestly been amazing,\u201d says Elie Assaf, the co-owner of Pitt Street\u2019s Lebanese Grocer. \u201cThe extra demand at lunchtime has definitely put a bit more pressure on our little team, but it\u2019s a very good problem to have \u2026 we have had some of our busiest lunches ever.\u201d<\/p>\n<p>Jack Young agrees. He opened his Pitt Street bar No.7 in the middle of 2021, enticed by cheap post-Covid rent. \u201cStupid me said, \u2018Let\u2019s do it,\u2019\u201d he says. \u201cThe carrot that was the train station kept me going. Somehow we scraped by.\u201d<\/p>\n<p>Since the CRL has opened, Young says his bar\u2019s been \u201crammed\u201d. He\u2019s seen many new faces and has a full house on weekends. \u201cIt\u2019s been pretty mad \u2026 we\u2019ve been flat out,\u201d he says. Soon, renovations will double his floor space, taking advantage of this boom. \u201cIt\u2019s probably a little bit better than I thought it would be.\u201d<\/p>\n<p>Roy Ward says the same thing is happening at his beloved bookstore. Six years ago, The Green Dolphin opened in St Kevin\u2019s Arcade. Ward was full of hope but a series of setbacks knocked it out of him. \u201cWe lived through the renovations there, we lived through the improvements to K Road, we lived through the build of the stations,\u201d he says.\u00a0<\/p>\n<p>Ward calls all that upheaval \u201cdisruptive\u201d. \u201cWe\u2019ve never had anything we could call normal.\u201d<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2026\/10\/01a11db8-7255-7030-a880-48dd3a6b3de0.webp\"   alt=\"Roy Ward, the co-owner of The Green Dolphin Bookstore.\" loading=\"lazy\" fetchpriority=\"auto\" class=\"w-full h-auto\" ariadescribedby=\"image-caption-01a11db8-7255-7030-a880-48dd3a6b3de0\"\/>Roy Ward, the co-owner of The Green Dolphin Bookstore. (Image: Supplied)<\/p>\n<p>When The Spinoff spoke to Ward, he was at his counter in his new location next to Crushes, watching over a store filled with parents and kids. It was school holidays and he\u2019d just sold three books: a Little Golden Book, a My First Picture book and a pop-up pictures book.<\/p>\n<p>\u201cK Road has such a mixed reputation,\u201d Ward says. \u201cBut my point of view has always been [that if] you get people here in numbers, all that other stuff just fades away.\u201d<\/p>\n<p>Train usage has soared since the CRL opened, data supplied by Auckland Transport confirms. In its first week, Auckland\u2019s rail network recorded 528,007 boardings, 62% up on the week before, and a new record.\u00a0<\/p>\n<p>Boardings dropped in the second week to 506,000, and again in the third to 466,445 \u2013\u00a0but that\u2019s still up 89% on the same period last year. An AT spokesperson says numbers are expected to increase again around this weekend\u2019s All Blacks game, and when schools return next week.<\/p>\n<p>All that train usage has led to exactly what businesses want: a surge in foot traffic. A live chart showing pedestrian movements around the city centre shows above-average numbers across almost every site monitored since the CRL opened on September 13.\u00a0<\/p>\n<p>That chart is available on the <a href=\"https:\/\/www.hotcity.co.nz\/city-centre\/results-and-statistics\/pedestrian-counts\" rel=\"noopener noreferrer nofollow\" target=\"_blank\">website<\/a> for Heart of the City, an organisation created to advocate for inner-city businesses; it turned down the opportunity to comment for this story.<\/p>\n<p>Carolyn Young, Retail NZ\u2019s chief executive, did pick up the phone. She believes retail success is a simple equation. \u201cFor people to come into stores and spend, you need people on the street, you need foot traffic,\u201d she says.\u00a0<\/p>\n<p>Right now, the CRL appears to be delivering that. The question is whether those numbers keep growing, or stagnate. \u201cEarly success is getting people to use it right now, but that\u2019s not going to determine whether or not the investment and the length of time that businesses have had those disruptions [was worth it],\u201d Young says.\u00a0<\/p>\n<p>Retailers who have held on during desperate times deserve the rewards they\u2019re getting, says Young. Yet she believes it will be a long time before the true impact of the CRL can be assessed. \u201cThat can\u2019t be measured until we get two or three years down the line.\u201d<\/p>\n<p>After more than a decade of tough times, Hope, from Crushes, can\u2019t help but feel optimistic. On a recent Friday, the nearby Bestie cafe had queues for a table, Lebanese Grocer was packed, and Hope\u2019s secondhand store was getting crushed by people browsing racks of pre-loved clothes.\u00a0<\/p>\n<p>She points out the weather is warming, and summer and Christmas loom. Hope just needs the economy to pick up so customers have more disposable income to spend. \u201cI\u2019m selling a lot of $10 hair clips,\u201d she says. Yet, for now, \u201cthe period of holding our breath is over\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"\u2018We\u2019re rammed,\u2019 they told us. \u2018Busiest lunches ever \u2026 it\u2019s better than I thought it would be.\u2019 Rose&hellip;\n","protected":false},"author":2,"featured_media":627684,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[42,43,40,38,41,39],"class_list":["post-627683","post","type-post","status-publish","format-standard","has-post-thumbnail","category-headlines","tag-headlines","tag-news","tag-top-news","tag-top-stories","tag-topnews","tag-topstories"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/627683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=627683"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/627683\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/627684"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=627683"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=627683"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=627683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}