\n Tuesday 13th October, 2026 07:43 AM|
\n By David Nthua<\/a> <\/p>\n
\n ![\"Safaricom](\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2026\/10\/mpesa1-data.jpg\")
\n Someone using MPESA service.PHOTO\/@SafaricomPLC\/X
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Safaricom has clarified that mobile money transaction limits in Kenya are regulated by the Central Bank of Kenya (CBK)<\/a>, following a customer\u2019s request to increase the M-Pesa limit to Ksh10 million.<\/p>\n In an exchange on X on Tuesday, October 13, 2026, the telecommunications company responded to a customer who questioned why M-Pesa users could not transact larger amounts, particularly when using the M-Pesa GlobalPay Visa card.<\/p>\n The customer, identified as Kanoti88 on X, proposed introducing additional security measures for different transaction amounts to enable users to transfer or spend more money.<\/p>\n Safaricom responds to Ksh10 million proposal<\/p>\n Addressing Safaricom directly, the customer asked the company to consider raising the existing limits to accommodate people making high-value transactions.<\/p>\n \u201cAloooo @SafaricomPLC why don\u2019t you guys find a way to increase M-pesa limit to like 10 million then in each level of amount of money add different security passes,\u201d the customer wrote.<\/p>\n The customer also questioned the usefulness of the M-Pesa Visa card for people seeking to make larger payments.<\/p>\n \u201cMan m-pesa visa card is useless if I can\u2019t make serious transactions man\u2026look into that,\u201d the post continued.<\/p>\n Responding through its verified X account, Safaricom explained that the regulation of mobile money transaction limits falls under the CBK.<\/p>\n \u201cHello Kanoti. Thank you for reaching out. Mobile money transaction limits are regulated by CBK,\u201d Safaricom stated.<\/p>\n The response did not indicate whether Safaricom would seek approval to increase the limits or introduce additional security requirements.<\/p>\n What M-Pesa users should know about transaction limits<\/p>\n The exchange highlights the distinction between Safaricom\u2019s role as an M-Pesa service provider and the CBK\u2019s responsibility for regulating mobile money services.<\/p>\n Under the established M-Pesa limits, customers can hold up to Ksh500,000 in their accounts, while the maximum amount permitted in a single transaction is Ksh250,000.<\/p>\n The daily transaction limit is Ksh500,000.<\/p>\n These limits mean customers cannot transfer Ksh10 million through a single ordinary M-Pesa transaction.<\/p>\n However, the customer\u2019s proposal concerns more than daily transfers, raising questions about whether higher-value transactions could be supported through additional security checks.<\/p>\n Safaricom\u2019s response did not announce any changes to existing limits.<\/p>\n Customers should therefore continue observing the applicable M-Pesa transaction limits unless Safaricom or the CBK formally communicates revised arrangements.<\/p>\n David Nthua<\/p>\n David Njeru Nthua, known professionally as David Nthua, is a Kenyan digital journalist with over six years of experience.
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\nHe began his journalism career with Opera News in May 2020 and currently works as a Politics and Breaking News Writer at People Daily Digital.
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\nHe holds a Bachelor of Science in Information Technology from Mount Kenya University, Main Campus, Thika.
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\nPhone: 0708015379
\nEmail: [email\u00a0protected]<\/a> | [email\u00a0protected]<\/a>
\nFacebook: @davidnthuake | X: @davidnthuake<\/p>\n