![\"New](\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2026\/10\/4JGII57_Image_7_jpg.jpeg\")
<\/p>\nA pricing issue is affecting several New World supermarkets across the country and may have led to some customers being overcharged for items.<\/p>\n
A Foodstuffs spokesperson said refunds would be issued to anyone who had been affected.<\/p>\n
The spokesperson said it was aware of two supermarkets, one in Auckland’s Takapuna and the other in Willis St, central Wellington, that had closed.<\/p>\n
Do you know more? Email iwitness@rnz.co.nz<\/p>\n
At others, self-checkouts have been closed and staff are checking the accuracy of prices for all items.<\/p>\n
A sign at New World Mt Roskill said a system update had not yet been loaded into the checkout system and expired specials may still be displaying at the checkout, while new promotional prices may not be showing correctly.<\/p>\n
A sign at New World Metro on Willis St said the store was temporarily closed because of the problem, and its team was working to resolve the issue.<\/p>\n
<\/p>\n
Customers outside the Willis St store.<\/p>\n
BAZ MACDONALD \/ RNZ<\/p>\n
Members of the public reported to RNZ that New World in Paremata, in Porirua, along with New World Stonefields in Auckland had remained open but had closed self-checkout services.<\/p>\n
A Stonefields local said there were “massive lines” and staff at every checkout were double checking prices against the website\/online systems.<\/p>\n
The Foodstuffs spokesperson said a technical issue was found on Monday morning which meant some promotional prices weren’t being applied correctly in North Island stores.<\/p>\n
The issue had been resolved at Pak’ n Save and Four Square, the spokesperson said and staff were working urgently to restore the affected promotions at New World.<\/p>\n
“We’re sorry to customers affected and thank them for their patience while we get this sorted.<\/p>\n
For any customers who have been overcharged, we will refund the full amount paid for the overcharged product in line with our Refund Policy.”<\/p>\n
Club+ customers who scanned cards and were overcharged would automatically be refudned, the spokesperson said.<\/p>\n
“Any other customers who think they may have been affected can contact or visit the store where they shopped to receive their refund…”<\/p>\n
The spokesperson said the issue was not connected to its Club+ loyalty programme, which was still working.<\/p>\n
Auckland shopper Meg Luff was struck by long queues at New World Mt Albert on Monday morning.<\/p>\n
“I didn’t know what was going on until I got to the checkout, and then I realised they were scanning things twice and I was like ‘are you charging me double?’ But then she explained that the specials weren’t coming through on the main computer,” she said.<\/p>\n
“They were having to scan it on the handheld scanner to see if it was on special, and then double-checking that against the computer, so it took forever for a bag of groceries, I only went in to get a few things but it took forever. It was quite tedious.”<\/p>\n
Luff was pleased that New World was offering refunds to overcharged customers.<\/p>\n
“That would be great. I actually forgot to take a receipt, so that’s a bummer for me.”<\/p>\n","protected":false},"excerpt":{"rendered":"A pricing issue is affecting several New World supermarkets across the country and may have led to some…\n","protected":false},"author":2,"featured_media":634892,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[138,111,139,69],"class_list":["post-634891","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-new-zealand","tag-newzealand","tag-nz"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/634891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=634891"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/634891\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/634892"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=634891"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=634891"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=634891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}