{"id":635057,"date":"2026-10-19T07:32:13","date_gmt":"2026-10-19T07:32:13","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/635057\/"},"modified":"2026-10-19T07:32:13","modified_gmt":"2026-10-19T07:32:13","slug":"youtrip-reports-major-service-outage-most-operations-down","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/635057\/","title":{"rendered":"YouTrip reports major service outage, most operations down"},"content":{"rendered":"<p class=\"whitespace-pre-wrap break-words mb-4 md:mb-6\" data-testid=\"article-paragraph-component\">[SINGAPORE] Multi-currency e-wallet YouTrip reported a major service outage that affected most of its services as at noon on Monday (Oct 19).<\/p>\n<p class=\"whitespace-pre-wrap break-words mb-4 md:mb-6\" data-testid=\"article-paragraph-component\">Of the 19 operations included in its online tracking system, only four were functional: login, view card details, sign up, and eSim. Other operations, including the in-app exchange, wallet balance and digital wallet, were indicated to be undergoing a \u201cmajor outage\u201d.<\/p>\n<p>  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2026\/10\/a8dabdac46fef75e796a117ed831040034be769bacf14295d9a6869631b77c7e.webp\" alt=\"\" height=\"675\" width=\"1140\" class=\"block max-w-full w-full\"\/> YouTrip\u2019s status tracker as at noon on Monday. IMAGE: SCREENSHOT OF WEBSITE  <\/p>\n<p class=\"whitespace-pre-wrap break-words mb-4 md:mb-6\" data-testid=\"article-paragraph-component\">\u201cWe\u2019re aware of the ongoing service disruption and sincerely apologise for the inconvenience caused,\u201d YouTrip said in response to queries from The Business Times.<\/p>\n<p class=\"whitespace-pre-wrap break-words mb-4 md:mb-6\" data-testid=\"article-paragraph-component\">\u201cOur team is working to resolve the technical issues as quickly as possible. We would like to assure all users that their funds and accounts are safe.\u201d<\/p>\n<p class=\"whitespace-pre-wrap break-words mb-4 md:mb-6\" data-testid=\"article-paragraph-component\">Later, by around 12.45 pm, Youtrip had altered its online tracking system to indicate that the operations were undergoing \u201cservice degradation\u201d. The same services remained unavailable.<\/p>\n<p>  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2026\/10\/d0b7a170dcbb5bf11a507cde12ee487eebbfd9089109815894c2adf1388e9938.webp\" alt=\"\" height=\"625\" width=\"1140\" class=\"block max-w-full w-full\"\/> YouTrip\u2019s status tracker was later altered on Monday. IMAGE: SCREENSHOT OF WEBSITE  <\/p>\n<p class=\"whitespace-pre-wrap break-words mb-4 md:mb-6\" data-testid=\"article-paragraph-component\">On its Facebook account, YouTrip said at 11 am that the app was experiencing \u201csome technical difficulties\u201d.<\/p>\n<p>The Business Times turns 50<\/p>\n<p class=\"mb-0 font-poppins text-xs font-light leading-150 text-gray-700 lg:text-base\">Five decades of milestones and moments that shaped Singapore\u2019s success story &#8211; told through our headlines.<\/p>\n<p>Explore BT50\u00bb<\/p>\n<p><a aria-label=\"Explore BT50\" class=\"absolute inset-0\" data-testid=\"bt50-entry-point-link-article\" href=\"https:\/\/www.businesstimes.com.sg\/bt50\" data-discover=\"true\" rel=\"nofollow noopener\" target=\"_blank\"><\/p>\n<p class=\"whitespace-pre-wrap break-words mb-4 md:mb-6\" data-testid=\"article-paragraph-component\">\u201cYou may find service degradation in using the card for payments and other services, including ATM withdrawals,\u201d it stated.<\/p>\n<p class=\"whitespace-pre-wrap break-words mb-4 md:mb-6\" data-testid=\"article-paragraph-component\">One Facebook user commented at 11 am that despite transferring money into YouTrip two hours earlier, it was still showing a pending status.<\/p>\n<p>  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2026\/10\/62d998e07577359c7a51c8691968ecdc2191d5d72892664ba1571cf2f2a442c5.webp\" alt=\"\" height=\"682\" width=\"749\" class=\"block max-w-full w-full\"\/>  <\/p>\n<p class=\"whitespace-pre-wrap break-words mb-4 md:mb-6\" data-testid=\"article-paragraph-component\">He added that he had attempted to pay with the card, but it was not going through.<\/p>\n<p class=\"mb-6 border-b border-gray-200 pb-4 font-poppins text-4xs font-medium tracking-10 text-gray-600\">SEE ALSO<\/p>\n<p><a class=\"block size-full\" href=\"https:\/\/www.businesstimes.com.sg\/startups-tech\/startups\/youtrip-plans-entry-two-more-markets-launches-new-family-offering-singapore?ref=article-see-also\" data-discover=\"true\" rel=\"nofollow noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"relative z-10 size-full object-cover\" src=\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2026\/10\/07c0b4ba17a048b7cdd98f947f48582ccb91ae35f1ad58832991e15ae32c3ef5.webp\" alt=\"Through YouTrip Family, the fintech is looking to gain insights into the habits of future spenders.  \" width=\"2700\" height=\"1413\"\/><\/a><\/p>\n<p class=\"whitespace-pre-wrap break-words mb-4 md:mb-6\" data-testid=\"article-paragraph-component\">Services in Thailand were also hit by the outage, with only three of 14 tracked services listed as operational.<\/p>\n<p class=\"whitespace-pre-wrap break-words mb-4 md:mb-6\" data-testid=\"article-paragraph-component\">At YouTrip Australia, all services remained operational.<\/p>\n<p class=\"whitespace-pre-wrap break-words mb-4 md:mb-6\" data-testid=\"article-paragraph-component\">The Singapore-headquartered fintech has been steadily expanding its operations across markets. BT reported in August that the <a class=\"text-bt-blue-500 underline hover:text-bt-blue-600\" data-testid=\"article-annotation-link-component\" href=\"https:\/\/www.businesstimes.com.sg\/singapore\/fintech-firms-airwallex-revolut-are-hiring-spree-singapore-amid-ai-driven-boom\" target=\"_blank\" rel=\"nofollow noopener\">firm has around 150 employees in the city-state<\/a> and is looking to expand its headcount by at least 10 per cent by the end of the\u00a0year.<\/p>\n","protected":false},"excerpt":{"rendered":"[SINGAPORE] Multi-currency e-wallet YouTrip reported a major service outage that affected most of its services as at noon&hellip;\n","protected":false},"author":2,"featured_media":635058,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[311227,342,111,139,69,145,165462],"class_list":["post-635057","post","type-post","status-publish","format-standard","has-post-thumbnail","category-mobile","tag-it-outage","tag-mobile","tag-new-zealand","tag-newzealand","tag-nz","tag-technology","tag-youtrip"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/635057","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=635057"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/635057\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/635058"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=635057"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=635057"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=635057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}