{"id":635251,"date":"2026-10-19T12:24:19","date_gmt":"2026-10-19T12:24:19","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/635251\/"},"modified":"2026-10-19T12:24:19","modified_gmt":"2026-10-19T12:24:19","slug":"youtrip-functions-fully-restored-after-major-outage-report","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/635251\/","title":{"rendered":"YouTrip functions fully restored after major outage report"},"content":{"rendered":"

[SINGAPORE] Multi-currency e-wallet YouTrip reported that all its services were restored at around 6.45 pm on Monday (Oct 19), following a major service outage at noon.<\/p>\n

It said in a statement: \u201cThe recent disruption was caused by a technical issue in a third-party vendor system.<\/p>\n

\u201cFollowing the resolution of the issue, our immediate priority remains the active monitoring of the vendor\u2019s system stability to ensure reliable operations moving forward.\u201d<\/p>\n

YouTrip assured users that their funds and accounts remained \u201ccompletely safe\u201d through the day\u2019s disruptions.<\/p>\n

At noon, of the 19 operations included in its online tracking system, only four were functional: login, view card details, sign up, and eSim.<\/p>\n

Other operations, including the in-app exchange, wallet balance and digital wallet, were indicated to be undergoing a \u201cmajor outage\u201d.<\/p>\n

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\"\" YouTrip\u2019s status tracker as at noon on Monday. IMAGE: SCREENSHOT OF WEBSITE <\/p>\n

An hour before, YouTrip said on its Facebook account that the app was experiencing \u201csome technical difficulties\u201d.<\/p>\n

\u201cYou may find service degradation in using the card for payments and other services, including ATM withdrawals,\u201d it stated.<\/p>\n

One Facebook user commented at 11 am that despite transferring money into YouTrip two hours earlier, it was still showing a pending status.<\/p>\n

SEE ALSO<\/p>\n

\"Through<\/a> \"\" <\/p>\n

He added that he had attempted to pay with the card, but it was not going through.<\/p>\n

At around 12.45 pm, YouTrip had altered its online tracking system to indicate that the operations were undergoing \u201cservice degradation\u201d instead of a \u201cmajor outage\u201d. At the time, the same services remained unavailable.<\/p>\n

\"\" YouTrip\u2019s status tracker was later altered on Monday. IMAGE: SCREENSHOT OF WEBSITE <\/p>\n

By 4 pm, most services, apart from card transactions, payment authentication and ATM withdrawal, were listed as operational.<\/p>\n

\"\" <\/p>\n

Services in Thailand were also hit by the outage at around the same time, with only three of 14 tracked services listed as operational.<\/p>\n

As at 4.15 pm, most operations in Thailand had also been restored, with the exception of card transactions, payment authentication and ATM withdrawal. By about 7 pm, all services were running.<\/p>\n

At YouTrip Australia, all services remained operational.<\/p>\n

The Singapore-headquartered fintech has been steadily expanding its operations across markets. The Business Times reported in August that the firm has around 150 employees in the city-state<\/a> and is looking to expand its headcount by at least 10 per cent by the end of the\u00a0year.<\/p>\n","protected":false},"excerpt":{"rendered":"[SINGAPORE] Multi-currency e-wallet YouTrip reported that all its services were restored at around 6.45 pm on Monday (Oct…\n","protected":false},"author":2,"featured_media":635252,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[311227,342,111,139,69,145,165462],"class_list":["post-635251","post","type-post","status-publish","format-standard","has-post-thumbnail","category-mobile","tag-it-outage","tag-mobile","tag-new-zealand","tag-newzealand","tag-nz","tag-technology","tag-youtrip"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/635251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=635251"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/635251\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/635252"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=635251"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=635251"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=635251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}