{"id":641935,"date":"2026-10-26T16:18:51","date_gmt":"2026-10-26T16:18:51","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/641935\/"},"modified":"2026-10-26T16:18:51","modified_gmt":"2026-10-26T16:18:51","slug":"airbnb-scraps-check-out-chores-for-guests-under-new-rules","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/641935\/","title":{"rendered":"Airbnb scraps check-out chores for guests under new rules"},"content":{"rendered":"<p class=\"paragraph_paragraph___QITb\">Airbnb guests will no longer have to strip beds, wash dishes or remove rubbish when checking out, under new rules to be introduced next month.<\/p>\n<p class=\"paragraph_paragraph___QITb\">The changes have sparked anger among hosts, with some warning the crackdown could drive up costs and push smaller operators off the platform.<\/p>\n<p class=\"paragraph_paragraph___QITb\">The short-term rental platform announced the changes on its website. They apply to reservations booked on or after November 20.<\/p>\n<p class=\"paragraph_paragraph___QITb\">The changes come amid complaints from some travellers about being charged cleaning fees, which can cost hundreds of dollars, while also being expected to complete a list of chores before leaving a property.<\/p>\n<p class=\"paragraph_paragraph___QITb\">The company said while cleaning fees would not be abolished completely, hosts could not require guests to perform tasks that took &#8220;significant time and effort or would normally be done by a cleaner&#8221;.<\/p>\n<p><img decoding=\"async\" alt=\"Generic person's hands cleaning a sink.\" class=\"Image_image__5tFYM ContentImage_image__DQ_cq\"  src=\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2026\/10\/dd87a817b97c3f0710bbe422c3347919.jpeg\" loading=\"lazy\" data-component=\"Image\" data-lazy=\"true\"\/><\/p>\n<p class=\"Typography_base__sj2RP FigureCaption_text__zDxQ5 Typography_sizeMobile12__w_FPC Typography_lineHeightMobile20___U7Vr Typography_regular__WeIG6 Typography_colourInherit__dfnUx\" data-component=\"Typography\">Guests have complained that some of the tasks requested by hosts are onerous. (Unsplash: everdrop GmbH)<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;House rules help guests understand what hosts expect, but we&#8217;ve heard from our community that they can be confusing, onerous and hard to manage,&#8221; Airbnb said in a statement.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;So we&#8217;ve redesigned them to make them easier to discover and clearer to set, alongside a new policy that keeps requests reasonable, with no surprises.&#8221;<\/p>\n<p class=\"paragraph_paragraph___QITb\">Hosts can still ask guests to complete simpler tasks, such as placing used dishes in the sink and gathering used towels.<\/p>\n<p class=\"paragraph_paragraph___QITb\">They will also continue to set their own cleaning fees.<\/p>\n<p>Changes spark anger from hosts<\/p>\n<p class=\"paragraph_paragraph___QITb\">Hundreds of hosts have criticised the new rules on Airbnb&#8217;s online community forum.<\/p>\n<p class=\"paragraph_paragraph___QITb\">Townsville Airbnb host Nadia Di Martino, who operates three listings from her Kirwin home, said the changes were &#8220;infuriating&#8221;.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;I think that many hosts will either have to increase their prices and then pay someone else to do the whole cleaning,&#8221; Ms Di Martino said.<\/p>\n<p class=\"paragraph_paragraph___QITb\">She said she did the cleaning herself and did not charge guests a cleaning fee, but asked them to wash their dishes before checking out.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;I don&#8217;t think it&#8217;s unreasonable,&#8221; she said.<\/p>\n<p>Loading&#8230;<\/p>\n<p class=\"paragraph_paragraph___QITb\">She said she understood why Airbnb had acted, because some hosts had imposed excessive check-out chores.<\/p>\n<p class=\"paragraph_paragraph___QITb\">But she said she was now considering leaving the platform and renting her rooms to students instead, or would ban the use of cooking facilities.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;I think that I would rather probably just \u2026 have permanent flatmates. I think it will be more comfortable for me,&#8221; she said.<\/p>\n<p><img decoding=\"async\" alt=\"Towels folded on a bed.\" class=\"Image_image__5tFYM ContentImage_image__DQ_cq\"  src=\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2026\/10\/9f5b66660d2b972e5bab9f9061fe4b11.jpeg\" loading=\"lazy\" data-component=\"Image\" data-lazy=\"true\"\/><\/p>\n<p class=\"Typography_base__sj2RP FigureCaption_text__zDxQ5 Typography_sizeMobile12__w_FPC Typography_lineHeightMobile20___U7Vr Typography_regular__WeIG6 Typography_colourInherit__dfnUx\" data-component=\"Typography\">Nadia Di Martino shares her home with Airbnb guests. (www.airbnb.com.au)<\/p>\n<p class=\"paragraph_paragraph___QITb\">Kendra, a host from South Carolina in the US, warned the policy could drive smaller hosts away from the platform and increase costs for guests.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;It&#8217;s going to incentivise soulless, basic rentals and raise cleaning and liability costs that guests will ultimately bear the burden of,&#8221; she said.<\/p>\n<p class=\"paragraph_paragraph___QITb\">Mindy, from New Mexico, accused Airbnb management of being &#8220;so out of touch with the people cleaning vacation rentals&#8221;, while Becky, from Canada, said she had &#8220;never been so upset by a policy change&#8221;.<\/p>\n<p>What does it mean for Australian travellers?<\/p>\n<p class=\"paragraph_paragraph___QITb\">The changes apply to Airbnb reservations covered by the platform&#8217;s global policy, including bookings in Australia.<\/p>\n<p class=\"paragraph_paragraph___QITb\">Hosts will still be able to set house rules, including check-in and check-out times, limits on the number of guests, smoking restrictions, pet rules and quiet hours.<\/p>\n<p class=\"paragraph_paragraph___QITb\">Airbnb said guests were still expected to leave properties in a reasonable condition and may be held responsible for damage or excessive cleaning caused by their stay.<\/p>\n","protected":false},"excerpt":{"rendered":"Airbnb guests will no longer have to strip beds, wash dishes or remove rubbish when checking out, under&hellip;\n","protected":false},"author":2,"featured_media":641936,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[314783,314787,314785,314782,138,314786,314784,111,139,69],"class_list":["post-641935","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-airbnb-changes-rules","tag-airbnb-cleaning-fees","tag-airbnb-hosts-angry-about-changes","tag-airbnb-scraps-checkout-chores","tag-business","tag-cleaning-an-airbnb","tag-do-i-have-to-clean-my-airbnb","tag-new-zealand","tag-newzealand","tag-nz"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/641935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=641935"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/641935\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/641936"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=641935"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=641935"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=641935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}