{"id":642647,"date":"2026-10-27T09:12:15","date_gmt":"2026-10-27T09:12:15","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/642647\/"},"modified":"2026-10-27T09:12:15","modified_gmt":"2026-10-27T09:12:15","slug":"asb-payment-disruption-resolved-after-customers-cards-declined-despite-funds","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/642647\/","title":{"rendered":"ASB payment disruption resolved after customers\u2019 cards declined despite funds"},"content":{"rendered":"

McDonald\u2019s drive-thrus in Auckland were also understood to be backed up amid the payment disruption.<\/p>\n

One person described the situation as \u201csuper embarrassing\u201d.<\/p>\n

Some customers reported receiving a \u201csystem limit declined\u201d message, while others said online transfers were still working.<\/p>\n

One Auckland customer said they were \u201cscrummaging our car for loose coins\u201d, while another had to borrow money from their 9-year-old child to pay for dinner.<\/p>\n

\u201cImagine turning around and asking your 9yo for his spending money,\u201d they wrote.<\/p>\n

ASB initially said the issue was affecting its EFTPOS, Visa Debit and credit cards, with some transactions being declined. Its ATMs were also affected.<\/p>\n

The bank later confirmed card payments and ATMs were back up and running after a technical issue caused some payments to be declined in error.<\/p>\n

\u201cWe thank customers for their patience, and apologise for the concern and inconvenience caused,\u201d an ASB spokesperson said.<\/p>\n","protected":false},"excerpt":{"rendered":"McDonald\u2019s drive-thrus in Auckland were also understood to be backed up amid the payment disruption. One person described…\n","protected":false},"author":2,"featured_media":642648,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[70359,74,25286,34609,10635,15458,8604,4381,62240,127,22048,315162,19555,75726,679,36091,76,111,43,139,69,4409,10057,19987,155558,16739,4248,1961,3608,23939],"class_list":["post-642647","post","type-post","status-publish","format-standard","has-post-thumbnail","category-new-zealand","tag-abandon","tag-after","tag-asb","tag-backed","tag-card","tag-cards","tag-caused","tag-customers","tag-declined","tag-despite","tag-disruption","tag-drivethrus","tag-evening","tag-fastfood","tag-forced","tag-funds","tag-issue","tag-new-zealand","tag-news","tag-newzealand","tag-nz","tag-payment","tag-problems","tag-purchases","tag-resolved","tag-shoppers","tag-technical","tag-this","tag-were","tag-widespread"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/642647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=642647"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/642647\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/642648"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=642647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=642647"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=642647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}