{"id":66945,"date":"2025-10-09T03:33:08","date_gmt":"2025-10-09T03:33:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/66945\/"},"modified":"2025-10-09T03:33:08","modified_gmt":"2025-10-09T03:33:08","slug":"american-express-prints-wrong-contact-number-on-airpoints-platinum-cards","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/66945\/","title":{"rendered":"American Express prints wrong contact number on Airpoints Platinum cards"},"content":{"rendered":"<p class=\"PIBTdnNRHybHVehKG\" style=\"display:none\">\u201cThe contact number listed on the back of the card &#8230; is not in service,\u201d the letter reads. <\/p>\n<p class=\"PIBTdnNRHybHVehKG\" style=\"display:none\">\u201cThe correct number to reach our customer service team is 0800 332 268. We encourage you to update this in your records.\u201d <\/p>\n<p class=\"PIBTdnNRHybHVehKG\" style=\"display:none\">American Express said it would only reissue cards with the correct number when existing cards expired or if a customer called requesting a replacement. <\/p>\n<p class=\"PIBTdnNRHybHVehKG\" style=\"display:none\">\u201cAt your next card expiry date, we will automatically issue a new card with the correct number printed on the back. If you prefer to have a replacement card before your next expiry date, you can tell us at any time to request this. <\/p>\n<p class=\"PIBTdnNRHybHVehKG\" style=\"display:none\">\u201cYour current card will continue to work as normal in the meantime.\u201d<\/p>\n<p class=\"PIBTdnNRHybHVehKG\" style=\"display:none\">The Herald has approached American Express for comment, including on whether customers will have to pay for a replacement. <\/p>\n<p class=\"PIBTdnNRHybHVehKG\" style=\"display:none\">The affected cardholder who complained to the Herald believed American Express should pre-emptively issue new cards. <\/p>\n<p class=\"PIBTdnNRHybHVehKG\" style=\"display:none\">The company\u2019s Airpoints Platinum card costs customers $195 a year. Its perks include complimentary travel insurance, a Koru Lounge discount and limited complimentary airport lounge access. <\/p>\n<p class=\"PIBTdnNRHybHVehKG\" style=\"display:none\">American Express\u2019 Platinum card, with its yearly fee of $1250, which it no longer advertises or appears to be issuing, did include a concierge service that cardholders could phone. <\/p>\n<p class=\"PIBTdnNRHybHVehKG\" style=\"display:none\"><a href=\"https:\/\/www.nzherald.co.nz\/author\/raphael-franks\/\" rel=\"nofollow noopener\" target=\"_blank\">Raphael Franks<\/a> is an Auckland-based reporter who covers business, breaking news and local stories from T\u0101maki Makaurau. He joined the Herald as a Te Rito cadet in 2022.<\/p>\n<p class=\"PIBTdnNRHybHVehKG\" style=\"display:none\"><a href=\"https:\/\/www.nzherald.co.nz\/nz\/the-daily-h-your-fast-smart-guide-to-the-days-biggest-headlines\/VQR5CULLQRECZP2ORSWPGDORBU\/?utm_source=nzherald&amp;utm_medium=article&amp;utm_id=nz_cta\" rel=\"nofollow noopener\" target=\"_blank\">Sign up to The Daily H<\/a>, a free newsletter curated by our editors and delivered straight to your inbox every weekday.<\/p>\n","protected":false},"excerpt":{"rendered":"\u201cThe contact number listed on the back of the card &#8230; is not in service,\u201d the letter reads.&hellip;\n","protected":false},"author":2,"featured_media":66946,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[53960,8239,38576,10635,15458,1656,16579,5341,4381,53958,111,139,4061,69,90,7458,53961,53959,544,213,35969,25152,80],"class_list":["post-66945","post","type-post","status-publish","format-standard","has-post-thumbnail","category-sports","tag-airpoints","tag-american","tag-batch","tag-card","tag-cards","tag-company","tag-contact","tag-credit","tag-customers","tag-express","tag-new-zealand","tag-newzealand","tag-number","tag-nz","tag-on","tag-platinum","tag-printed","tag-prints","tag-some","tag-sports","tag-worrying","tag-wrong","tag-zealand"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/66945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=66945"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/66945\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/66946"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=66945"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=66945"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=66945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}