{"id":81215,"date":"2025-10-16T01:52:07","date_gmt":"2025-10-16T01:52:07","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/81215\/"},"modified":"2025-10-16T01:52:07","modified_gmt":"2025-10-16T01:52:07","slug":"woolworths-glitch-leaves-60-customers-without-groceries-after-system-fault","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/81215\/","title":{"rendered":"Woolworths glitch leaves 60 customers without groceries after system fault"},"content":{"rendered":"<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\">Dan Louden told the Herald  his wife placed the online order  at lunchtime on Tuesday because they  couldn\u2019t collect it between other commitments. The  delivery was  due to arrive between 3.15pm and 5.45pm. <\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\">They didn\u2019t receive the groceries until late yesterday. <\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\">At 7pm, with dinner half-prepared, Louden\u2019s  wife  called Woolworths  to  find out what was happening. The family\u2019s dinner was half made, and they needed ingredients from the order.<\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\">Louden wasn\u2019t set to finish work until after 9pm and couldn\u2019t stop at the supermarket on the way home. <\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\">\u201cI\u2019m at work with the car, and she\u2019s sitting at home waiting for the food to turn up.\u201d <\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\">He said they were eventually told the order would arrive the next day due to \u201csystem errors\u201d and \u201ctechnical issues\u201d. <\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\">\u201cTo have known way earlier would have been great; the problem is they\u2019ve already taken the payment,\u201d Louden said. <\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\"> Louden said he was concerned about how the issue might have affected  elderly  customers or  vulnerable people who relied on the delivery service. <\/p>\n<p><img  alt=\"A Woolworths New Zealand spokesperson said the family\u2019s order was among those affected by a system failure between 3.15pm and 4pm on October 14 at the Greville Rd store.\" class=\"article-media__image responsively-lazy\" data-test-ui=\"article-media__image\"\/>A Woolworths New Zealand spokesperson said the family\u2019s order was among those affected by a system failure between 3.15pm and 4pm on October 14 at the Greville Rd store.<\/p>\n<p>\u2018Left us high and dry\u2019<\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\"> \u201cThey got all of our grocery money, and we hadn\u2019t received any food for the kids. <\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\">\u201dWhat are we supposed to do in the meantime? I can\u2019t just pull magical money.\u201d<\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\">Louden said one of his children had ADHD and was  particular about what they  ate, making the situation harder.  <\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\">\u201cThere was no option. It\u2019s not like we could just go on to Uber and order something from there because they\u2019ve got our money,\u201d he said. <\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\">\u201cThey just left us high and dry.\u201d<\/p>\n<p class=\"iNwUpnfLcxPBLSL\" style=\"display:none\"><a href=\"https:\/\/www.nzherald.co.nz\/nz\/the-daily-h-your-fast-smart-guide-to-the-days-biggest-headlines\/VQR5CULLQRECZP2ORSWPGDORBU\/?utm_source=nzherald&amp;utm_medium=article&amp;utm_id=nz_cta\" title=\"https:\/\/www.nzherald.co.nz\/nz\/the-daily-h-your-fast-smart-guide-to-the-days-biggest-headlines\/VQR5CULLQRECZP2ORSWPGDORBU\/?utm_source=nzherald&amp;utm_medium=article&amp;utm_id=nz_cta\" rel=\"nofollow noopener\" target=\"_blank\">Sign up to The Daily H<\/a>, a free newsletter curated by our editors and delivered straight to your inbox every weekday.<\/p>\n","protected":false},"excerpt":{"rendered":"Dan Louden told the Herald his wife placed the online order at lunchtime on Tuesday because they couldn\u2019t&hellip;\n","protected":false},"author":2,"featured_media":81216,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[51074,74,138,4381,29429,12513,62381,62380,4745,7973,101,111,139,69,6848,384,38304,62382,97,6211,4248,165,1339,92],"class_list":["post-81215","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-51074","tag-after","tag-business","tag-customers","tag-deliver","tag-failed","tag-fault","tag-glitch","tag-groceries","tag-leaves","tag-left","tag-new-zealand","tag-newzealand","tag-nz","tag-orders","tag-people","tag-prepaid","tag-refunds","tag-supermarket","tag-system","tag-technical","tag-their","tag-without","tag-woolworths"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/81215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=81215"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/81215\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/81216"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=81215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=81215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=81215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}