Ultimately, in today’s densely digitised commerce landscape, there’s no change that will leave a retailer invulnerable to cyber-attacks.
It’s why any robust retail cyber strategy should also incorporate regular practice runs, with simulated attacks to test both defences and various teams on how they would (and should) respond. Doing so can “build muscle memory which can mean the difference between a chaotic and a well-co-ordinated response” should an attack occur, says Fletcher.
But by recognising cyber security as the core, shared responsibility it is in today’s modern grocery landscape – rather than the sole domain of an overburdened security team – senior leadership can ensure everyone can play their part in fending off the next attack.