Wigan Sporting Events Limited are seeking to appoint a Casual Ticket Office Team Member to support the Ticket Office at The Brick Community Stadium.
Location: The Brick Community Stadium
Contract: Casual
Reports to: Ticket Office Manager
Hours: To be discussed
Our Ticketing Team Members provide support the delivery of front-facing Club sales, providing excellent customer service. Required to carry out day-to-day operational duties in the Ticket office. Enhancing the fan experience, driving sales and revenue for the club. Ensuring that standards of service are at all times maintained.
Key Responsibilities and Duties:
Sell matchday and season tickets through the ticketing system in a polite, courteous and professional manner.
Deal with enquiries from supporters relating to ticketing and general customer service duties.
Enhance the reputations of both Wigan Athletic and Wigan Warriors by providing outstanding customer service to all supporters at all times.
Ensure that all transactions are fully balanced up at the end of each working day.
Adhere to the department’s policies surrounding the selling of match tickets.
Ensure data standards are always adhered to.
Provide accurate and up to date information to supporters.
Skills, Experience and Knowledge (Required):
Previous experience working in a customer facing role.
Flexible to work in in different roles and circumstances depending on event.
IT literate.
Time Management.
Personal Qualities:
Flexible to work in in different roles and circumstances depending on event.
IT literate.
Time Management.
Strong communication skills
Motivated by a passion for quality and great customer service.
Ability to successfully work in a team.
Enthusiastic.
Willing to learn and continuously develop.
Assertive, calm with the ability to work well under pressure.
Act with honesty and integrity at all times.
How To Apply:
Please download the application below and return via email to [email protected]
Please note that the deadline to apply is 11:59pm on Tuesday 28 October 2025.
The Group is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy, and maternity, race, religion or belief, sex, or sexual orientation.
The Group is committed to safeguarding children, young people, and adults at risk during events and activities. The Club recognises its responsibility to safeguard the welfare of these vulnerable groups by a co