A spokesperson for Hampshire and Isle of Wight Healthcare NHS Foundation Trust, said: “We would like to apologise to Mr and Mrs Edwards for their experience, it has fallen short of the standards we strive to meet for every service user.
“There were issues with the supply of equipment beyond our control.”
Portsmouth and Southampton city councils, which manage the equipment supply contract in the area, said equipment was supplied by prescription only and so those in need should contact their clinical practitioner.
People needing to return equipment or need existing equipment serviced should contact their new supplier, Millbrook Healthcare, external, directly.
NRS Healthcare had contracts to supply about 40% of the equipment needed in the community in England, before going into liquidation in August.
In the south NRS supplied equipment to people across Berkshire, Oxfordshire, Hampshire, Isle of Wight and Dorset.
Councils that manage the supply contracts for their own social care departments, as well as many NHS community trusts, said they quickly made “contingency plans”.