The resort reopened in March 2024 after a multi-million pound transformation
The Denbighshire holiday resort promises stunning lodges and luxury boutique hotel rooms(Image: The Marian Resort & Spa in Dyserth)
A number of staff members at a luxury resort in Wales have been sacked by a holiday giant after receiving a damning food hygiene report. The Marian Resort and Spa in Dyserth, which underwent a multi-million pound transformation by new owners Lyons Holiday Parks, reopened in March 2024.
Initially, the Denbighshire resort’s kitchens were handed an impressive five-star food hygiene rating, but an unannounced inspection in October revealed an array of issues.
The inspection revealed unfit food, high-risk food past its sell-by date, dirty equipment, insufficiently cleaned areas, a large number of flies in a dry-stores area, as well as holes in internal walls and gaps in external pipes.
The resort’s website states: “Our kitchen team celebrate the best of Welsh produce, and craft their menus and dishes with pride, and our bar tenders and mixologists serve and craft and array of tantalizing drinks.”
However, as a result of the issues the resort was given a zero rating, with bosses warned that failure to respond could lead to enforcement action. From superstar gigs to cosy pubs, find out What’s On in Wales by signing up to our newsletter here.
The restaurant has been given a zero-star food rating
In response to the findings, the holiday firm has taken swift and decisive action, saying how they are determined this “cannot happen again”.
A spokesperson for The Marian Resort and Spa said: “Following the inspection, we took immediate and decisive action to dismiss the senior kitchen and management who had been entrusted with maintaining the required food hygiene standards. This step reflects how seriously we take the findings and our commitment to ensuring this situation cannot happen again.
“We take food safety and hygiene incredibly seriously, and we acknowledge the concerns raised in the recent council inspection. The rating received does not reflect the standards we expect or the experience we strive to provide for our guests.”, reports North Wales Live.
“In addition to the management changes, we implemented a comprehensive action plan in close consultation with environmental health officers.”
This included:
Removing all items identified as unfit or non-compliant.Deep-cleaning and sanitising all kitchen and food-handling areas.Servicing equipment and improving maintenance schedules.Introducing enhanced pest-control measures.Retraining all team members in food hygiene and food safety management, andStrengthening our internal monitoring procedures to ensure full, ongoing compliance.
They added: “We have since undergone follow-up visits from the local authority and have been working proactively with them to demonstrate all improvements have been made to retrieve our 5 star grading once again.
“The health and safety of our guests and staff is our top priority, and we remain fully committed to maintaining the highest possible hygiene standards across all of our venues.”