The home at 16 King Street is a residential facility run by O2 Care that provides accommodation and support to people who have a mental health condition and a learning disability or autism.
The assessment was carried out due to “emerging risk”, and inspectors found issues with safeguarding, safe care and treatment, staff training, person-centred care and governance.
The assessment took place between September 24 and October 15, and at the time, two people were living there.
It received the ‘requires improvement’ rating in three key categories: ‘safe’, ‘effective’, and ‘well-led’.
In response, the care home said it found the inspection process ‘constructive and positive’ and is working with Bury Council and the CQC to ensure outstanding regulations are met.
In their report, published in November, the CQC inspectors said: “People’s records needed further development, clearly reflecting their assessed needs, their involvement and how they wished to be supported in a personalised way.
“Risk management plans also needed expanding upon, helping to minimise incidents as well as guide staff in a consistent approach.
“People were subject to lawful restrictions. Arrangements to lessen restrictions needed to be clearly detailed within people’s support plan, along with those involved in the decision and how this was to be supported.”
16 King Street, Radcliffe (Image: Google Maps)
The report highlighted problems with safeguarding, and while the report was being drafted, inspectors were informed by the local authority of an incident and a delay in contacting the police when a person living there had not returned as planned.
They added that clear procedures were needed to keep people safe.
Additionally, the report outlined that recent tensions had impacted stability within the home.
The report read: “One person we spoke with raised concerns about not feeling safe due to a person’s behaviour and was spending more time away from the home as they felt this impacted their mental health.
“Family spoken with repeated the same concerns. This was being addressed with staff and relevant healthcare professionals.”
The CQC did acknowledge some positive points, including that staff “felt there was good teamwork” and people said they liked the staff and “felt able to speak with them.”
But inspectors added that more staff training was needed to make sure the complex needs of people could be effectively and safely supported.
An action plan to address the concerns has already been completed and submitted.
Ramanpreet Kaur, registered manager at O2 Care, said: “As a company still in its infancy, this was both our first inspection and our first experience of the CQC’s new rating system.
“Overall, we found the process constructive and positive. The feedback provided valuable insight that will support our commitment to continuous learning and improvement.
“We were, however, surprised and disheartened to receive a rating of Requires Improvement.
“At O2 Care Limited, we are deeply passionate about the quality of care our residents receive. We have been working closely with Bury Local Authority and CQC representatives to ensure all outstanding regulations are fully met.
“Our action plan was already in progress prior to receiving the inspection feedback. This plan has now been completed and submitted, alongside a request for our service to be reviewed at the earliest opportunity.
“We believe this will allow our rating to more accurately reflect the dedication of our team, the quality of our service, and—most importantly—the satisfaction of our residents.
“We remain committed to delivering safe, compassionate, and high-quality care, and we welcome ongoing collaboration with the CQC to achieve this shared goal.”