Glentworth House in Pembroke Avenue, Hove, run by Whytecliffe Limited, was given the highest possible rating after a CQC inspection in October, marking a major improvement from its previous “requires improvement” verdict.
Amy Jupp, CQC deputy director of operations in East Sussex, said: “When we inspected Glentworth House, we found exceptional leadership driving a culture of continuous improvement where people were genuinely at the heart of everything the service did.
“Leaders had a clear vision based on helping people live life to the full, and staff were passionate about making this happen.
“The registered manager empowered staff to develop their skills and ideas, which created a motivated team committed to delivering outstanding care.”
The care home provides accommodation and nursing care for people with complex needs, including dementia.
The CQC upgraded Glentworth House’s ratings for well-led and effective services to outstanding.
The ratings for caring, responsive and safe were all raised to good.
Inspectors highlighted innovative practices, such as the home’s involvement in a national research project on infections in care homes.
This project reportedly led to significantly reduced infection rates and fewer falls among residents.
The home has also developed specialist expertise in supporting people with Huntington’s disease.
Ms Jupp said: “They also supported people to achieve some remarkable outcomes, including helping someone celebrate a milestone birthday at a community clubbing event.
“Staff knew people incredibly well and treated them as individuals with unique preferences and aspirations.”
Relatives told inspectors they were confident that their loved ones were “safe, well cared for and living fulfilling lives.”
Inspectors praised the standard of leadership, noting that the registered manager supported development in the wider care sector by advising other care home managers.
Other strengths cited in the report included staff development and wellbeing, which contributed to low turnover and a consistent, knowledgeable team.
Glentworth House will have the assessment published on the CQC website in the coming days.
The CQC encouraged other providers to review the findings as an example of best practice.