Shaw Village Centre Pharmacy in Swindon resumed services on December 1, following a period of closure under its previous management as part of the Jhoots chain.
The reopening comes after extensive public complaints and a petition supported by hundreds of residents.
Heidi Alexander, MP for Swindon South, said: “Stock levels are still being built back up following the empty shelves left behind by Jhoots, but the most important thing is that residents once again have access to a local pharmacy.
“I also want to say a big thank you to everyone who added their name to my petition and who wrote to me about the poor service they had received.
“That collective pressure mattered, and it’s helped secure a better outcome for everyone.
“Good luck to Allied Pharmacies and all of their staff who opened up yesterday.
“I’ll keep up the pressure on the Okus Road site until the day we can enjoy equally good news there too.”
The Shaw pharmacy is now operated by Allied Pharmacies, which took over 60 Jhoots locations across England.
Allied has since rebranded the site as Hearts Pharmacy.
Back in September, a petition calling for improved services across Swindon and particularly at the Shaw branch—then managed by Jhoots—gained hundreds of signatures.
Ms Alexander met with Jhoots executives to discuss the issues and later said: “Since launching the petition, I’ve been contacted by people not just in Shaw and Old Town but right across the country, all reporting the same shocking issues— from doors closed to patients unable to get essential medication, to staff unpaid for months at a time.
“Frankly, I left the meeting unconvinced that the company understands the seriousness of this completely unacceptable situation or has a credible plan to fix it.”
She subsequently wrote to the NHS Integrated Care Board, the Department of Health, and the General Pharmaceutical Council to call for urgent action.
Jhoots Pharmacy on Curie Avenue also closed ‘temporarily’ in November with no confirmed reopening date.
It prompted Old Town Surgery to advise patients to nominate alternative pharmacies to avoid disruptions to their prescriptions.
At that time Allied Pharmacies said it understood ‘the disruption caused by these closures, particularly for vulnerable groups who depend on local access to vital healthcare services’.
The firm said it was fully committed to reinstating essential pharmacy services.
The company now operates around 210 branches across England and Wales.