Middleton Grove Nursing Home, in Portland Road, was assessed and found to be good, following the assessment on November 4, 2025.
The home, which is managed by Middleton Grove Limted, provides accommodation with nursing care for older people with nursing needs and some who were living with dementia.
The assessment was triggered by “information of concern” in respect to the care delivery and management of the service.
However, the commission found people received good care which met their needs.
Staff at the home were commended for understanding and managing risks effectively and keeping people safe.
Managers were also found to make sure staff had been trained and regularly appraised “to maintain high-quality care”, according to the report.
There were enough staff with the right skills and experience.
Middleton Grove’s commitment to a “learning culture” was acknowledged in the report, emphasising the provider’s readiness to take concerns seriously.
People were treated “with kindness and compassion”, and their privacy and dignity were respected.
Individual preferences were supported with people encouraged to maintain relationships with family and friends.
Staff were found to respond to people in a timely manner.
People were positive about the quality of their care and felt safe and were involved in planning it.
Those unable to communicate directly had their experiences assessed through a structured observation tool, which revealed that people were included, listened to and received positive interaction from staff.
The inspection also noted that residents of the home felt comfortable raising complaints within the home.
They expressed confidence that such actions would prompt improvements to be made.
A “shared vision and culture” based on listening, learning, and trust was found among Middleton Grove’s leaders and staff.
Staff felt supported to give feedback and were treated equally.
Middleton Grove collaborated with the local community and maintained a culture geared toward “continuous improvement”.
A relative of a resident said: “Nothing is too much trouble for the staff, they are always smiling and absolutely know what they are doing.”