Care Quality Commission (CQC) inspectors found Best Care Liverpool Limited in Mere Grange, St Helens, on September 15, 2025, during a recent assessment.
The service provides care and support to people living in their own homes, with 400 individuals receiving personal care at the time of the assessment.
Inspectors found that people were protected from the risk of harm and kept safe, although they noted that people’s risk assessments required further detail to better guide staff.
Any safety incidents were thoroughly investigated, with lessons learned.
The support staff received training and assistance to maintain high-quality care.
Feedback from people and their relatives confirmed they felt well supported, with comments reflecting the positive experiences encountered with staff.
The registered manager fosters a culture focused on delivering high-standard, person-centred care, which is understood and practiced among the staff.
Governance systems are in place to identify any shortfalls in practice, although inspectors observed that actions taken to address these issues were not always recorded as effectively as they could be.
People received care and support that met their needs and preferences, with opportunities available for feedback on the delivery of their care.
Individuals expressed satisfaction in how their choices were respected, placing them at the heart of their own support system.
Comments highlighted the positive relationships formed with staff, indicating a reassuring and compassionate environment.
One individual remarked, “They [staff] have the biggest hearts going. I’m very lucky. Nothing they could do better,” showcasing the trust people have in their caregivers.
Families echoed these sentiments, praising the staff’s approach and reliability.
A relative stated, “The time keeping and their manner, they [staff] really seem to care.”
This trust is further backed by the knowledge that people are aware of who the registered manager is and find it easy to contact the office.
Overall, people and their relatives indicated they would recommend Best Care Liverpool Limited, with comments such as, “I would recommend this service, they [staff] are good” further reinforcing the positive reception of the service.
The CQC’s assessment reflects the commitment of the service to provide quality care for its users.