The CQC published its inspection of Chapel St Surgery, Chapel Street, Newhaven, on December 30, 2025.
The surgery looks after about 5,200 people under a contract with NHS England.
The inspection took place in August to check on previous breaches of regulation.
It found that the service had a “positive learning culture”, enabling people to raise concerns, and all facilities and equipment met people’s needs, were “clean and well-maintained” and risks were mitigated.
This included having enough staff with the right skills, good management of medicines and people being involved in planning any changes.
People’s privacy and dignity were also protected, and people gave positive feedback about the way they were treated.
The CQC added: “The service supported staff wellbeing.”
Feedback of the service was collected in various ways, including a patient survey, the NHS Friends and Family Test and comments submitted for the inspection.
The CQC received 48 comments from people using the service for the inspection, with half happy with the service and giving examples of “good care”.
The other half were “critical”, which the report states is particularly about “difficulties in booking an appointment”.
National GP Patient Survey showed that a little more than half of respondents described their overall experience of the service “positively”.
This is less than the national average score of 75 per cent.
Over 12 months, 83 per cent of people who had submitted feedback through the NHS Friends and Family Test said they would recommend the service to friends and family.
Encouragingly, the report said, “The service had recently restarted its patient participation group (PPG) who represented the views of people using the service.
“They were seeking to expand membership and utilise their support in new ways, for example, potentially to provide people with information about how to access appointments online.”
Since the previous inspection, the CQC said the surgery had made improvements and was “no longer in breach of legal regulation for safe care and treatment; good governance; staffing; and fit and proper persons employed”.