‘We can understand that frustration’published at 08:57 GMT
08:57 GMT
Josh McLaughlin
Radio Sussex & Surrey reporter, in Eastbourne
Ahead of the phone lines opening, I joined staff at Princes Park Health Centre in Eastbourne, East Sussex, on Monday morning.
It was a busy day: 30 patient calls came in at 08:30 GMT on the dot, and medical forms and the queue outside started filtering in soon after.
By midday, the team had received 150 requests for in-person care.
GP receptionist Ruby told me she had just started working this winter after graduating from university.
She said: “Typically, people are
understanding because of the winter pressure, and it can be busy after
Christmas.
“Some people don’t understand, and it’s
frustrating because we’re patients ourselves, so we can understand that
frustration.”
