Chalkwell Grange Care Home in Leigh, which supports older people including those living with dementia, was rated as “requires improvement” by the Care Quality Commission (CQC) in a report published on Tuesday following an inspection carried out between November 12 and 26.
The care home, run by Sanders Senior Living, was found to be in “continued breaches” of regulations relating to medicines and good governance.
The CQC also identified a new breach concerning the employment of fit and proper persons.
A spokesperson for Sanders Senior Living said: “Sanders Senior Living is disappointed by the CQC’s findings.
“The wellbeing and safety of our residents remains at the heart of all of our operations, issues identified by the CQC are being treated with the utmost seriousness.
“We are fully committed to working closely with the CQC, the Local Authority, and partner agencies to ensure every resident at Chalkwell Grange feels safe, supported, and valued.
“The home is now under new leadership, and we are taking proactive steps to strengthen the quality of care.”
Although the home was rated “good” for being effective and caring, it was rated “requires improvement” for being safe, responsive, and well-led.
At the time of the inspection, 48 people were living at the service.
The latest inspection was carried out to check if improvements had been made following previous concerns, but the CQC found that this was not the case.
Inspectors were not assured that the service was well-led.
The CQC said quality assurance systems were not robust enough and did not identify the shortfalls found during the inspection.
Feedback from residents and relatives was mixed.
One resident said: “I like living here, it is my home.
“The staff are lovely and always look after me.”
A relative said: “My [relative] is treated with care and compassion.”
However, another relative raised concerns, saying: “There are concerns and I am not happy with the way my [relative] is being cared for.”