Lali said she would like to see more patients access the services chemist shops could offer, including Pharmacy First.
“We have seen more than 200 patients with sore throats since we started the Pharmacy First scheme. There have been 800 consultations since we began.
“We have to assess the throat to see if it is a bacterial infection or if it is a virus.
“We only prescribe antibiotics on the NHS where we think it is necessary. Antibiotics only work against bacterial infections, not viruses.”
According to NHS Midlands, last year the top three ailments people turned to pharmacists for help and treatment were sore throats, urinary tract infections and insect bites.
Lali said sore throats, sinusitis and urinary tract infections were the main ailments treated at her chemist.
“There needs to be more awareness of what we can do,” she added.
“We are capable of offering patients more to help manage a range of conditions.”
She stressed that not everyone considers a pharmacy when looking for healthcare support.