The Care Quality Commission (CQC) said Kingsway Nursing Home in Langley Park put residents at risk of harm after an inspection between December 2025 and January this year.
Inspectors said the service, which supports adults with physical disabilities, mental health conditions and dementia, had breached regulations relating to safety, risk management, staffing and governance, and rated it as requiring improvement.
The watchdog said in its report: “The premises were not always kept safe for people to use, and the provider did not have effective infection prevention and control systems in place.
“Risks were assessed, but these sometimes lacked detail on how to keep people safe. […] Some risk assessments lacked information on risks to people and how these could be managed to keep people safe.”
“Emergency alarms in bathrooms were not always accessible and external areas were not kept clear of trip and fire risk hazards.
“Some areas of the home were dirty, and personal protective equipment was not always in place for staff to use.
“Staff did not always receive effective and consistent support through supervisions, and recruitment records sometimes lacked important information.”
The CQC said the findings meant some aspects of care were not always safe, stating: “This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.”
The service’s leadership was also criticised, with the CQC saying: “The provider did not always have clear responsibilities, roles, systems of accountability or good governance.”
Despite the concerns, the report said residents and relatives spoke positively about staff and the care they received.
One resident told inspectors: “The staff are nice and all the nurses are nice.”
A relative added: “[My loved one] finds the home very happy and comfortable.”
Inspectors said staff treated residents with kindness and compassion and protected their dignity.
However, inspectors concluded that improvements were needed across several areas to ensure people were consistently safe and well supported.
The Northern Echo contacted the care home for a comment but received no response in time for publication.