‘We want patients to know that we are here to help them’
June Crosby, Senior Eye Clinic Liaison Officer(Image: NHS Humber Health Partnership)
A dedicated team of specialists at the Eye Clinic Liaison Service are providing a crucial bridge for thousands of patients navigating the life-altering challenges of visual impairment. Run by NHS Humber Health Partnership, the service currently supports thousands of people, offering a mixture of emotional and practical guidance during some of the most difficult moments of their lives.
Each year, thousands of residents across Hull and the East Riding face a loss of independence due to conditions such as Macular Degeneration (AMD), cataracts, glaucoma, and diabetic eye disease. The impact is also felt by those dealing with genetic conditions or major trauma resulting from cancer, injury, or assault.
While many assume sight loss is primarily a concern for the elderly, the service reveals a different reality; approximately seven in ten of those supported are of working age, and the team sees around 30 children every month.
The service is led by Senior Eye Clinic Liaison Officer (ECLO) June Crosby, who has spent nearly 19 years dedicated to the role. Alongside her team of two other officers, she acts as a vital link between health, social care, and education.
June said: “We are here as the first point of contact for patients following a diagnosis of sight loss, ongoing sight problems or deteriorating eye conditions. We listen to our patients, assess their needs, establish how they are struggling and refer them to appropriate support.”
For many, the initial diagnosis is overwhelming, making the emotional support provided by the ECLOs as important as the clinical treatment. The team helps patients understand complex medical information provided by consultants and advocates on their behalf to ensure their concerns are addressed.
“Most people understand immediately the impact sight loss will have on their lives and it can be devastating for them,” June explained. “The first thing we provide is emotional support for the patient, family and carers. We talk people through their condition, helping them understand what the consultant, doctor or clinicians have told them as it can be a lot to take in during a short appointment. We listen to their concerns and act as their advocate, raising questions they might have regarding their diagnosis or treatment plan.”
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Established in 2007, the service has grown significantly, with 32,000 patients now on its database. The scope of their work is extensive, covering everything from low-vision equipment and mobility issues to advice on benefits, employment, and housing. They also assist patients through the formal process of being certified as sight impaired or severely sight impaired (CVI).
At 64, June remains driven by the impact her team has on the community. “I absolutely love my job,” she said. “It’s a role that can be deeply emotional and often challenging and there are days that stay with you. But I’m resilient and I truly feel I have the best job in the NHS. I’m there for people at some of the hardest moments in their lives and I can see the difference the support from the ECLO team makes to them.”
The team works Monday to Friday, 8am to 4pm, and deliver ophthalmic outpatient support, accepting referrals from consultants, doctors and the wider Ophthalmic Team. Patients can also refer themselves to the service. June added: “We want patients to know that we are here to help them, should they need emotional or practical advice. The earlier they come to us after diagnosis, the sooner we can get them the help they need.”
Patients or family members who wish to contact the service can do so by emailing hyp-tr.eclo.referrals@nhs.net or by calling 01482 605333.
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