Milford House in Salisbury received the rating from the Care Quality Commission (CQC) after an inspection on March 11 and 12, with the regulator highlighting consistent improvements and strong performance across the five key areas of being safe, effective, caring, responsive, and well-led.
The home has the capacity to support up to 71 people and was caring for 58 residents at the time of the inspection.
Abhishek Bagchi, general manager at Milford House, said: “We are delighted that Milford House has been rated ‘Good’ following its most recent Care Quality Commission (CQC) inspection.
“This rating is a testament to the dedication and professionalism of the entire team, who consistently strive to provide high-quality, person-centred care and support everyone who lives at the home to live their best lives.”
Inspectors found that care plans were detailed and tailored to each individual, reflecting personal preferences and potential risks.
The home has recently switched to an electronic care planning system, which allows staff to access and record information more efficiently while improving managerial oversight of compliance and governance.
Medicines were found to be managed safely, with staff following clear protocols for ordering, storing, administering, and disposing of medications.
The CQC noted timely referrals to healthcare professionals and good communication between staff, supported by daily meetings.
Recruitment processes were judged to be safe, with new staff receiving appropriate inductions, training, and wellbeing support.
The home was described as clean, well-maintained, and accessible, with routine health and safety checks, including fire safety, carried out regularly.
Structured cleaning schedules were in place, and staff had clear systems for reporting and addressing maintenance issues.
Residents benefited from easy access to outdoor areas, and the environment was designed to promote independence and comfort.
The CQC found that incidents and accidents were recorded and investigated, with learning shared across all its services.
Staff were encouraged to reflect on their practice and suggest improvements.
A newly appointed registered manager was in post and was described as being well supported by the provider and regional director.
Regular oversight visits were carried out, and governance systems were considered effective in monitoring quality and identifying areas for improvement.
Feedback from residents and their families was positive, with people describing staff as kind, caring and consistent.
Residents said they felt safe and could easily call for help using bells or personal alarms.
Relatives described the home as “homely” and inclusive, with a welcoming atmosphere.
Visitors, including those with pets, were seen during the inspection, and residents took part in a varied programme of activities including trips out, music therapy, and visits from local nursery children.