The Care Quality Commission (CQC) is now taking action to protect users from Ranis Healthcare Limited, in Huntingdon, following an inspection that concluded in April. 

It comes after the CQC found six breaches of regulations relating to person-centred care, safe care and treatment, safeguarding, governance, staffing and safe recruitment.

There was no registered manager in post at the time of the inspection. 

The service provides personal care and support to adults of all ages, some of whom were living with dementia and/or a physical disability.

Inspectors found staff did not always provide consistent care, which left people feeling unsafe, and often arrived late, missed care calls or didn’t stay for the scheduled time. 

A report published the regulator found leaders did not always make sure staff supported people safely, or in a way that met their needs. 

Staff were also found to not manage medicines safely, nor treat users with kindness and compassion. 

Staff did, however, detect and control the risk of infections spreading and used personal protective equipment appropriately.

This was the CQC’s first inspection of the firm and was carried out following concerns received about the management of the firm. 

As well as its overall rating, Ranis Healthcare Ltd was also rated inadequate for safe, effective, responsive and well-led. 

Meanwhile, caring was rated as requiring improvement.

The service has now been placed into special measures, which involves close monitoring to ensure users are safe while they make improvements.

The CQC has also begun the process of taking regulatory action to address the concerns which Ranis Healthcare Limited has the right to appeal.

Ranis Healthcare Limited did not respond to The Hunts Post’s requests for comment. 

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