Staff at the home who had also faced being hit by residents in distress had not received proper support in some cases, the report said.
In one instance, a staff member said: “The last time I got hit I informed the nurse, I cried, my head was spinning. The nurse gave me paracetamol.
“There was no debrief. The manager didn’t come and see me. I felt neglected and that they didn’t care.”
The report comes after a coroner criticised staff at the care home during an inquest in December 2025, after a largely immobile dementia patient was not repositioned until she developed sores which contributed to her death.
Amy Jupp, CQC deputy director of adult social care in Surrey, said: “Too many people were not being kept safe.
“We have made it clear to leaders at Windmill Manor that immediate and significant improvements are required, and we will continue to monitor the service closely to ensure people are protected while those improvements are made.”
A Barchester spokesperson says: “We are deeply concerned by the issues identified, and it is clear that aspects of care highlighted in the report were not of the standard we expect.
“We remain focused on embedding the required improvements at pace, and will continue to work closely with the CQC, local partners, staff, residents and families to ensure sustained progress and to deliver the safe, person centred care residents and families have the right to expect.”
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