The Care Quality Commission (CQC) said Yohden Hall Care Complex in Blackhall was in breach of legal requirements relating to governance after an assessment found managers had failed to address a longstanding problem with the condition and safety of the premises.
Inspectors said improvements had been made since their last visit, particularly around infection prevention and control and medicines management, but warned that oversight at the home remained inadequate.
In its report, the CQC said: “Governance processes were still not consistently identifying or addressing issues at the service.”
The watchdog added: “An issue with the safety and condition of the premises that had been first identified in 2022 had not been addressed by the time of this visit.”
As a result, the provider, Maria Mallaband Care Group Limited, who run the home, was found to be in breach of regulations relating to governance processes.
The assessment of the home on Hesleden Road was carried out between March 18 and April 28 this year because of the length of time since the regulator’s previous visit.
Yohden Hall Care Complex in Blackhall was in breach of legal requirements relating to governance after an assessment found managers had failed to address a longstanding problem with the condition and safety of the premises. (Image: GOOGLE)
Despite the breach, inspectors found residents were safe and well cared for by staff.
People told inspectors they felt “happy and safe” living at the home and praised the care they received.
One resident said: “Staff are kind”.
A relative told inspectors: “[Named person] gets all the support she needs.”
The CQC said people were safeguarded from abuse, risks were assessed and managed, and staff received regular training, supervision and appraisals.
Inspectors also found care plans included information about people’s capacity and consent, helping to protect their rights, while staff worked effectively with healthcare professionals to ensure residents received the support they needed.
The report said staff knew residents well and treated them with dignity and respect.
Inspectors observed people enjoying activities and spending time together during the visit, adding that residents “were happy at the service and got on well with the staff supporting them”.
The home, which supports older people, people with physical disabilities and people living with dementia, retained an overall rating of Requires Improvement.
The Northern Echo contacted the provider of the home Maria Mallaband Care Group Limited for comment but they were unable to provide a response before publication.