Record payouts by product line
Group life assurance drove the bulk of total claims, paying out £1.825 billion across 12,730 claims, an increase of £88.9 million on 2024. Group income protection policies paid £670.7 million across 17,403 claims in payment, a modest decrease of £3.8 million year-on-year, with 7,920 new GIP claims lodged during 2025 averaging £29,026 per claimant. Group critical illness policies paid out £190.8 million across 2,475 claims, up £11.6 million on the prior year.