Jennifer Rain was confronted by a raging passenger after a bus driver allowed her onto the bus for free when she explained she had lost her disabled pass.
The man shouted at Jennifer(Image: Supplied)
A probe has been launched after a Royal Mail worker was filmed launching a a foul-mouthed tirade on vulnerable young mum.
Jennifer Rain, 22, says she was left “terrified” after the uniformed man verbally assaulted her on an Edinburgh bus because she had forgotten her disabled pass.
The chef, who lives in the capital, explained that the kind-hearted Lothian bus driver allowed her to board for free at Haymarket when she said she had misplaced her travel card on Tuesday, June 30.
But within moments, the shocking confrontation unfolded.
Jennifer said: “I was getting the bus from Haymarket back to my home. I couldn’t find my disability bus pass, I must have lost it. “Thankfully, the bus driver was kind and let me on without it.
Jennifer has spoken out(Image: Supplied)
“As I was walking on, this guy at the front of the bus shouted, ‘That’s f***ing wrong’. He kept continuing on shouting at me.”
Fearing the situation was escalating, Jennifer began recording the encounter on her phone.
The disturbing footage shows the man repeatedly swearing at her before demanding she stop filming.
He shouts: “You’re a f*****g idiot. If you’ve not got the money to pay for it, you get on with life. The bus driver has let you on without paying and that’s wrong.”
The man then shouts: Put your f*****g phone down. Are you recording me?”
As Jennifer confirms she is taping the incident, the man gets up from his seat and walks towards her across the aisle.
He then tells her: “Put your f*****g phone down. You’ve never had a slap in your life.
“You’ve had an easy life unlike other people. I’m telling you now, you’re a c**t. Show me your phone and delete what you have.”
Jennifer pleads: “No, leave me alone.”
Jennifer recorded the situation(Image: Supplied)
The man goes on: “You’ve never had a slap to the face in your life like other people.”
The bus driver can then be heard stepping in, shouting: “Buddy, cool your jets or you’ll be getting off. I don’t need this in the morning.”
Despite the warning, the man continues berating Jennifer before she explains: “I have a disability bus pass but I don’t know where it is.”
He responds: “That’s what people do nowadays, they take advantage of things.
“Keep your mouth shut now. I’ve paid for my bus fare and you have got on without even paying.
“I’m an angry old white Scottish man.”
Jennifer says she was left frozen with fear throughout the ordeal.
She said: “I was so scared because of how aggressive he was that I brought my phone out to video him.
“All because a bus driver let me off with a £2 ticket.
“I was terrified and frozen to the seat in fear. In my mind I was begging, ‘Please don’t hit me’. It’s the craziest thing that’s ever happened to me.
“I can’t believe someone would target a disabled person all because they were let on the bus for free after a mistake.
“I have a two-year-old child. I’m just glad they weren’t there to experience it.
“This needs to be taken seriously because we can’t have someone dealing with the public on a regular basis being so threatening to someone with a disability.”
Jennifer has been left terrified (Image: Supplied)
Jennifer says there were only around four other passengers onboard and claims nobody intervened until another woman reported online what had happened. Police Scotland and the Royal Mail are both investigating the incident.
The Royal Mail said the worker’s behaviour falls “well below” the organisation’s standards as it confirmed a probe has been launched into the footage.
A spokesperson said: “We have seen the video and are taking this matter very seriously. The behaviour shown is unacceptable and falls well below the standards we expect from anyone representing Royal Mail.
“We are looking into the incident and will support Police Scotland with their investigation.”
A Police Scotland spokesperson said: “Around 8.20am on Tuesday, 30 June, we received a report of abusive behaviour on a bus near Waverley in Edinburgh.
“Enquiries are ongoing to establish the full circumstances.”
Join the Daily Record WhatsApp community!
Get the latest news sent straight to your messages by joining our WhatsApp community today.
You’ll receive daily updates on breaking news as well as the top headlines across Scotland.
No one will be able to see who is signed up and no one can send messages except the Daily Record team.
All you have to do is click here, select ‘Join Community’ and you’re in!
We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don’t like our community, you can check out any time you like.
To leave our community click on the name at the top of your screen and choose ‘exit group’.
If you’re curious, you can read our Privacy Notice.
Get more Daily Record exclusives by signing up for free to Google’s preferred sources. Click HERE.