In one week in August 2025, at least 18 separate calls for service were made to the control room over problems at McDonald’s involving groups of young people.
A decision was made by Derbyshire Police to compose a Problem Management Plan (PMP) for the restaurant and surrounding area at the corner of Chesterfield Marketplace.
In store, measures were brought in including a playlist of classical music in the evenings.
Wi-Fi and charge points were turned off at certain times, while areas of the restaurant were shut down at night.
Body worn video cameras were also worn by some staff members, and McDonald’s began putting a staff member on the door to grant entry at key times.
The PMP also introduced regular, targeted patrols, community warning notices for troublemakers, and McDonald’s bans which were delivered to homes by uniformed officers.
Parents were also visited by police alongside housing providers to warn their child’s behaviour could lead to eviction.
Chesterfield FC Community Trust also worked with the PMP to offer activities in the town to give young people an alternative to congregating at the fast food restaurant.
Insp Josh Carter said by July this year there had been a 70% reduction in calls to police.