I recently came across an HR Dive piece by Megan Ewen discussing a new report suggesting that total compensation—which includes salary, benefits, bonuses, and other financial incentives tied to employment—may not be enough to drive employee engagement.
My immediate reaction was: Of course it isn’t. But then I got to thinking that if organizations and consulting firms are treating the weak connection between compensation and engagement as a meaningful insight, maybe my reaction wasn’t as self-evident as I initially assumed.
Still, the reason for my reaction here is not exactly groundbreaking. It goes back, at least in part, to a distinction a guy named Frederick Herzberg made in the late 1950s.
The Two-Factor Theory of Work Motivation
In 1959, Frederick Herzberg (and his colleagues) published a book where they laid out what became known as the two-factor theory of work motivation. The central idea was that the factors that create dissatisfaction at work are not necessarily the same factors that create motivation or psychological investment in the work itself.
Herzberg referred to the first category as hygiene factors. These included things like salary, benefits, job security, organizational policies, and working conditions—essentially many of the external conditions surrounding the job itself. According to Herzberg, these factors mattered because when they were inadequate, employees became dissatisfied. But improving them didn’t necessarily create enthusiasm for the work itself. Instead, they primarily prevented dissatisfaction.
The second category involved what Herzberg called motivators—factors such as achievement, recognition, responsibility, growth, and meaningful work. These were more closely tied to intrinsic involvement in the work itself.
So, in more modern terms, hygiene factors are the kinds of things we often associate with job satisfaction—factors that help keep workers from leaving but that may have relatively little to do with actual work engagement. These factors matter, maybe even a great deal. But they’re often better at preventing dissatisfaction than creating psychological investment in the work itself.
That’s largely where total compensation falls. After all, there’s a meaningful difference between reducing dissatisfaction and creating genuine psychological investment in the work itself.
Why Work Engagement Isn’t a Function of Total Compensation
Total compensation is important. Organizations use it to attract and retain workers and to remain competitive in the labor market. Just like other contextual aspects of employment—supervision, organizational policies, workplace safety, flexibility, and the broader work environment—compensation matters because employees care about the conditions under which they work.
Workers, of course, also generally prefer employers that pay well and offer strong benefits packages. When compensation is perceived as inadequate or unfair, dissatisfaction is likely to increase, and workers may become more motivated to leave. But that’s fundamentally different from being psychologically engaged in the work they perform. Compensation may influence whether employees want the job, but It doesn’t determine whether they find the work itself meaningful, stimulating, or intrinsically rewarding once they arrive.
And that distinction is important because work engagement isn’t simply about liking one’s employer or feeling reasonably satisfied with employment conditions. Sure, those things matter, but work engagement reflects a deeper psychological connection to the work itself.
What Actually Creates Work Engagement?
Work engagement tends to emerge less from the conditions surrounding employment and more from employees’ direct experience with the work they do. People are more likely to become psychologically invested in work when they experience some combination of autonomy, meaningfulness, challenge, growth, competence, and social connection. They want to feel that what they’re doing matters, they’re capable of doing it well, and they have at least some meaningful degree of control over how they do it.
And those things are psychologically different from compensation. A person can be very well compensated while simultaneously feeling bored, detached, emotionally exhausted, or disconnected from the work they perform each day. Likewise, someone can find work deeply meaningful and psychologically engaging while still feeling dissatisfied with their compensation. The two are certainly related, and they often correlate fairly strongly in organizational research. But they’re still not interchangeable.
Unfortunately, organizations often seem to treat engagement as something that can be engineered primarily through compensation adjustments, perks, incentives, wellness initiatives, and engagement campaigns while leaving the actual structure of work largely untouched. But if employees don’t find the work itself meaningful, stimulating, appropriately challenging, or connected to a sense of growth and competence, increasing compensation alone is unlikely to suddenly create deep psychological investment in the work itself.
That doesn’t mean contextual factors—the category in which total compensation largely resides—are irrelevant. Poor supervision, unsafe work conditions, inadequate compensation, and dysfunctional organizational policies can absolutely undermine morale, increase dissatisfaction, and interfere with employees’ ability to fully engage in their work. But that still doesn’t make those factors synonymous with engagement itself.
In other words, organizations can often reduce dissatisfaction without necessarily creating engagement. An employee may appreciate a raise, feel satisfied with a strong benefits package, and have little interest in leaving the organization while still feeling only minimally connected to the actual work being performed each day.
In some ways, this broader dynamic also underlies at least some facets of the “quiet quitting” discourse.1 It wasn’t that employees were literally quitting. They continued showing up, performing their assigned responsibilities, and remaining employed. In many cases, they didn’t appear dissatisfied enough to leave their organizations. They may have appreciated their compensation, benefits, flexibility, or general employment stability. But they also often seemed to lack any deeper psychological investment in the work itself.
That shouldn’t be especially surprising. Work becomes difficult to engage with psychologically when employees experience it primarily as a series of fragmented or excessive demands that consume time and energy without creating much sense of meaning, growth, competence, or accomplishment in return. Under those conditions, compensation may make the situation more tolerable, but tolerance and engagement aren’t even in the same semantic zip code.
Engagement and the Nature of Work
Which brings me back to the original HR Dive article. The finding that total compensation is only weakly tied to work engagement is not especially surprising once we distinguish between factors that help attract and retain workers and factors that create genuine psychological investment in the work itself.
Compensation matters. Inadequate or unfair compensation can absolutely create dissatisfaction, undermine morale, and increase turnover risk. But making employment financially worthwhile is not the same thing as making work psychologically engaging.
And if organizations continue trying to address engagement primarily through contextual add-ons—compensation enhancements, perks, wellness initiatives, and similar interventions—while leaving the actual experience of work largely untouched, they’re likely to keep chasing their tails.2 After all, reducing dissatisfaction and creating genuine engagement in the work itself were never the same thing to begin with.