Alston Medical Practice, which cares for around 2,300 patients in Alston and the surrounding area, received the top rating from the Care Quality Commission (CQC) following inspections carried out in April and May this year.
The practice, which is part of the Cumbria Health group of six GP surgeries, was rated outstanding for being well-led and caring, while it was judged good for being safe, effective and responsive.
Inspectors found leaders had created a culture of continuous improvement and innovation, with staff encouraged to develop new ideas and improve services for patients.
Patients told inspectors they felt involved in decisions about their care and said staff understood their individual and cultural needs. Feedback highlighted the ease of booking appointments, the kindness and approachability of staff, and the way doctors listened to patients.
The CQC also praised the practice’s work supporting people in one of Cumbria’s most isolated towns. A social day unit run by the surgery provides activities including chair yoga, crafts and games, as well as groups for men, women and babies.
Inspectors noted the team had worked hard to build trusted relationships with local farmers and reduce barriers to accessing healthcare.
Linda Hirst, CQC deputy director of operations in the North East, said: “When we inspected Alston Medical Practice, we found a GP practice that was led by exceptional leaders supported by a dedicated staff team putting people at the heart of everything they did to deliver the best possible care.
“People gave overwhelmingly positive feedback about the care they received, including how easy it was to make appointments, how kind and approachable staff were and how the doctors really listened to people.”
The report also found medicines were managed well, patients were involved in planning changes to prescriptions, and staff received appropriate training and support to maintain high-quality care.
Carrie Martin, head of general practice at Cumbria Health, said the rating reflected the team’s commitment to serving the local community.
She said: “We are incredibly proud of our Alston team for this fantastic achievement. The outstanding rating is a testament to their commitment, resilience and dedication to the community.
“Providing healthcare in rural areas brings unique challenges, but the team continually goes above and beyond to ensure local people can access high-quality care.”
She added that the recognition was “thoroughly deserved” and reflected the outstanding care provided by staff every day.