Bluebird Care East Suffolk, which operates in Great Yarmouth and Lowestoft, was rated outstanding by the Care Quality Commission (CQC) after its first inspection, which finished in August.
It is run by Loved Ones Home Care Ltd and provides visiting care and live-in care to people of all ages in their own homes.
At the time of the inspection, the service was supporting 96 people.
Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth and Lowestoft. (Image: Submitted)
The CQC carried out the inspection as part of its routine monitoring of care services.
The service, which was set up in 2024, was rated outstanding for being caring and well-led. Its safe, effective and responsive services were rated good.
Hazel Roberts, CQC deputy director of adult social care in the East of England, said: “When we inspected Bluebird Care East Suffolk, Great Yarmouth and Lowestoft, we found an exceptional service where staff and leaders worked in full partnership with people to ensure they led meaningful lives.”
She said people spoken to by inspectors were positive about the care they received, adding: “The people we spoke to were overwhelmingly complimentary about the service.
“Staff were extremely caring and passionate about giving people a positive experience.”
Inspectors were told about staff carrying out extra tasks to support people.
One example involved a member of staff getting milk for a person who had no family living nearby after their shift had ended.
Some staff also brought fridge magnets back from holidays for a person who collected them. Inspectors said this showed the relationships staff had built with people using the service.
The inspection found that staff treated people with respect and involved them in planning their care. Their approach was changed to meet individual needs and support people’s wellbeing.
One person was supported to attend an important family celebration. Staff worked with the person and their family and provided support throughout the event, allowing the person to attend safely and comfortably.
Ms Roberts said: “We saw staff who were highly respectful of people and their needs, treating them as individuals and fully involving them in planning in their care.”
“Staff consistently adapted their approach to meet people’s individual needs, promoting their wellbeing and helping them do the things that mattered to them.”
Inspectors also found that care plans were produced with people and followed their preferences.
Staff supported people to remain independent and to build or keep confidence and daily living skills.
The Care Quality Commission regulates and inspects health and social care providers in England. (Image: CQC)
Visits and travel time were planned. Office staff supported care workers when visits took longer than planned, inspectors said.
Staff had training and were judged competent to provide care and support. Safety risks were identified and managed, while lessons were learnt from safety events.
The report also found that people had opportunities to share their views about the service. Inspectors said everyone had fair and equal access to opportunities, interventions and advice.
Leaders had introduced staff recognition schemes. Workers could also develop their skills and knowledge, supporting career progression and helping the service respond to change.
Ms Roberts said: “Leaders and staff were highly motivated to provide an excellent and reliable service.
“This was helped by the fact that leaders prioritised staff’s wellbeing and development.”
The CQC said staff were supported in their roles and felt valued. This helped them provide care to a consistent standard.
Ms Roberts added: “Overall, leaders and staff should be incredibly proud of the service they provide and the way in which they clearly prioritise the people they care for.
“They serve as a great example for how a service can be run.”